Branch Manager

Huntington National Bank•Baton Rouge, LA

2d•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach the team on established processes, lead efforts to meet budgeted production goals, acquire new consumer and business customers, refer customers to bank partners, and proactively deepen existing relationships. The role also includes consistent business development and a calling program. You oversee branch performance and operations while ensuring compliance with operational, security, risk, and regulatory policies. You lead and develop colleagues, support recruitment and hiring for the assigned market, build community and internal partnerships, and use available tools and technology to identify sales and service opportunities. The position is office-based.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree and previous management experience.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and resolving customer issues effectively.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team about them.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.