Assistant Branch Manager II

HawaiiUSA Federal Credit Union•Kahului, HI

15h•$65,647 - $75,000

About The Position

The Assistant Branch Manager II at HawaiiUSA FCU supports branch operations to achieve and exceed member service and organizational goals. The role leads and motivates the team through collaborative leadership, fostering integrity, respect, and learning. It drives business development, manages schedules and relationships, and oversees platform operations and loan underwriting to optimize branch performance. The position balances branch planning with coaching and hands-on management to support operational excellence and member satisfaction. The Assistant Branch Manager II supports the Branch Manager in daily operations and works with members, Select Employee Groups, and internal teams to advance branch sales and business development. The role includes attending community events to promote HawaiiUSA products and services and grow membership, loans, and deposits. It involves interpreting financial documents, regulatory requirements, and credit union policies to support compliance and sound decisions. The expected annual pay range is $65,647–$75,000. The employer states that actual offers may vary based on experience, skills, and other relevant factors.

Requirements

High school diploma or equivalent.
At least 3 years of sales and service experience.
At least 3 years of supervisory experience.
Demonstrated proficiency in loan underwriting and/or depository and branch-related products.
Demonstrated knowledge of credit union or banking regulations.
Notary, or willingness to obtain it within the first 12 months of employment.
NMLS, or willingness to obtain it within the first 12 months of employment.

Nice To Haves

Bachelor’s degree in Finance, Business Administration, or a related field.
5 or more years of experience in banking or financial services with demonstrated leadership capabilities.
Experience in branch management, assistant management, Senior Member Relationship Consultant, or another leadership role within retail credit union or banking.
Demonstrated knowledge of operational audit procedures.
Proven track record of leading change and innovation in a financial services environment.
Familiarity with business development strategies specific to banking and financial products.
Cross-training experience and expertise in scheduling and planning to optimize team performance.

Responsibilities

Support the Branch Manager in daily operations, including scheduling, planning, and cross-training staff to maximize efficiency and service quality.
Lead sales training conversations with staff and members to meet or exceed branch sales goals.
Conduct operational audits and ensure compliance with banking regulations and internal policies.
Manage consumer loan underwriting processes and provide financial consulting to members.
Foster strong banking relationships and collaborate with internal teams to drive branch sales and business development initiatives.
Attend community events to promote HawaiiUSA products and services and grow membership, loans, and deposits.
Service existing members and Select Employee Groups (SEGs) within the assigned market.
Perform other duties as assigned.

Benefits

100% coverage of employees’ single medical, drug, vision, and dental monthly health insurance premiums.
Paid volunteer time and a pay-it-forward program, including matching charitable donations up to $250 per year per employee.
Tuition assistance and tuition reimbursement.
Paid time off and 11 paid holidays.
401(k) with a 3% employer contribution.
Health, vision, dental, prescription drug, life, and disability insurance.
Flexible spending account and health savings account.
Employee assistance program.
Referral program.
Retirement plan.
Employee discount.
Paid training and paid orientation.
Professional development assistance.
AD&D insurance.
Credit union membership.
Opportunities for advancement.