Assistant Branch Manager II

Middlesex Savings Bank•Millis, MA

6d•$45,122 - $74,451

About The Position

The Assistant Branch Manager II represents Middlesex Savings Bank to the public and employees and promotes the Bank’s core values and mission. The role supports the Branch Manager in overseeing a small, medium, or large branch and ensuring effective, efficient operations. The Assistant Branch Manager II oversees branch staff, assists with scheduling, coordination, and delegation of assignments, supports service and sales goals, conducts customer transactions, and strengthens customer relationships by recommending appropriate products and services. The role may oversee an office without a Branch Manager assigned on premises. The position focuses on customer experience, staff development, operational excellence, performance, sound decision-making, and the success of the Bank and team. It involves helping lead the branch team, supporting controls and compliance, and carrying out Branch Manager, Assistant Manager I, Senior Banker, and Banker functions as appropriate.

Requirements

Associate’s degree or equivalent required.
At least 3 years of Senior Banker experience or similar customer-service-related experience within banking required.
Some supervisory experience required.
Demonstrated leadership ability.
Knowledge of basic math principles and ability to perform basic mathematical procedures.
Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
Strong attention to detail.
At least intermediate technology skills, including knowledge of Microsoft Office applications.
Initiative and ability to make decisions independently.
Knowledge of bank and branch security procedures.
Ability to work extended and weekend hours.
Scheduling and work-location flexibility.
Ability to sit for extended periods.
Ability to lift and carry at least 25 pounds.
Must attain Notary Public designation within 6 months.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist the Branch Manager in overseeing customers’ experience in the branch and ensuring products and services address customer needs and expectations.
Develop new business by establishing and growing customer relationships, including coordinating with business partners as appropriate.
Adapt communication styles, handle complex service recovery, and assist and train staff in resolving difficult customer situations.
Develop staff skills by setting expectations, assessing competencies, conducting performance evaluations, coaching, and holding staff accountable.
Assist the Branch Manager with difficult employee situations and collaborate with Human Resources as appropriate.
Participate in interviewing candidates for branch positions.
Help execute branch controls, ensure work quality and accuracy, and balance risk mitigation and procedural requirements with customer expectations.
Monitor staffing and support operational efficiency while maintaining service levels.
Lead on operational questions and issues, including complex wire approvals and troubleshooting recyclers and ATMs.
Follow compliance, security, risk, confidentiality, email, and other Bank policies; maintain regulatory and industry knowledge and apprise staff of relevant developments.
May hold primary responsibility for vault cash, including cash orders and shipments, and ensure cash accuracy and adherence to cash audit and security protocols.
Lead by example, support team-building efforts and staff meetings, and perform Branch Manager functions in the Branch Manager’s absence as appropriate.
Perform Assistant Manager I, Senior Banker, and Banker functions as necessary and appropriate.
Coordinate with business partners for meetings and training and support effective transitions to other business lines.
Follow through on assignments, manage time and priorities, communicate professionally, and keep the Branch Manager informed of relevant community events or opportunities.
Participate in community events supported by the branch as appropriate.
Make consistent decisions aligned with Bank values and standards; use planning to achieve performance and development goals and recommend solutions to problems.
Assist the Branch Manager with overseeing the branch facility and perform other related or unrelated duties as required.