Branch Manager II
About The Position
The Branch Manager II represents Middlesex Savings Bank to the public and employees, promoting the Bank’s core values and mission. The role focuses on customer and employee experience, staff development, operational excellence, performance goals, sound decision-making, and the success of the Bank and branch team. The Branch Manager plans, organizes, and manages branch operations, including staffing and schedules, work coordination and delegation, service and sales goals, customer transactions, and recommendations of products and services consistent with Bank objectives. The role manages the customer experience and develops customer relationships and new business. It develops staff through clear expectations, competency assessments, performance evaluations, coaching, mentoring, accountability, and thoughtful hiring and promotion decisions. The Branch Manager ensures quality work, effective controls, procedural accuracy, compliance, security, and risk protocols while maintaining customer service. The position leads by example, performs frontline banking duties when appropriate, manages the branch facility, and represents the Bank in the local community, including through volunteer or leadership roles in community organizations. The Branch Manager makes decisions aligned with Bank values and standards, uses planning to meet performance and development goals, and identifies solutions and future opportunities. The role also performs other duties within its authority and expertise to provide service and responsiveness to customers and coworkers.
Requirements
- Bachelor’s degree or equivalent.
- 5–8 years of branch banking experience or similar customer service-related experience within banking.
- 4–6 years of management experience.
- Strong management, customer service, business development, and problem-resolution skills.
- Demonstrated leadership ability.
- Demonstrated organizational, communication, and interpersonal skills.
- Strong attention to detail.
- At least intermediate technology skills, including Microsoft Office applications.
- Initiative and ability to make decisions independently.
- Knowledge of bank and branch security procedures.
- Ability to work extended and weekend hours.
- Scheduling and work-location flexibility.
- Ability to sit for extended periods of time.
- Ability to lift and carry at least 25 pounds.
- Must attain a Notary Public designation within 6 months.
Responsibilities
- Represent the Bank to the public and employees and promote its core values and mission.
- Manage the customer experience in the branch; understand customer needs and ensure appropriate products and services are offered.
- Develop new business and customer relationships, including use of business partners when appropriate.
- Manage staff, schedules, work assignments, and delegation to support efficiency and service levels.
- Develop and support branch service and sales goals and help staff achieve them.
- Develop staff through expectations, competency assessments, performance evaluations, coaching, mentoring, and accountability.
- Handle difficult employee situations and constructive action, partnering with Human Resources as appropriate.
- Make hiring and promotion decisions while considering succession needs.
- Ensure quality and accuracy of work and effective, timely branch controls; balance risk and procedural accuracy with customer expectations.
- Maintain staff knowledge of operational policies, procedures, risks, regulatory compliance, and industry developments.
- Follow Bank compliance, security, risk, confidentiality, email, and other policies.
- Lead by example and perform Senior Banking Specialist I or II and Banking Specialist duties as needed.
- Build team alignment with Bank strategic goals and take ownership of personal and team performance.
- Manage tasks, time, and priorities; communicate professionally and demonstrate flexibility.
- Manage the branch facility and represent the Bank in the branch community, including participation in community activities and organizations.
- Make dependable decisions aligned with Bank values and standards; plan for performance goals and address problems with solutions.
- Perform other related and unrelated duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
