Branch Manager II
About The Position
The Branch Manager is responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with Lendmark Financial Services objectives. The manager develops new business, builds customer relationships, and promotes a strong sales and service culture through coaching, guidance, and staff motivation. The role also achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships. The Branch Manager provides leadership, training, and supervision, and delegates day-to-day operations to the Assistant Branch Manager or other branch personnel. The role manages staff and branch performance, makes loan decisions within established lending limits, closes consumer loans, and handles accounts in more critical stages of delinquency while ensuring compliance with state and federal guidelines. The position operates in a normal office environment and may require occasional overnight travel.
Requirements
- High school diploma or GED from an accredited institution.
- 3–5 years of consumer finance experience or related industry experience.
- Personnel management and budgeting skills.
- Effective communication, organization, and sales skills.
- Proficient working knowledge of industry-related loan software, Microsoft Windows, Excel, and Word applications.
Nice To Haves
- Industry-related experience.
- Bilingual in Spanish and English.
- Ability to relocate.
Responsibilities
- Manage and motivate staff to meet objectives for branch profitability, loan volume, credit quality, delinquency, and expenses.
- Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while adhering to state and federal guidelines.
- Pursue business development relationships in the community.
- Sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable.
- Establish lending authority for associates.
- Ensure a high quality of client service.
- Assist clients with implementing solutions and monitor overall client satisfaction.
- Delegate day-to-day operations to the Assistant Branch Manager or other branch personnel.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision benefits
- Paid time off
- Paid holidays
- 401(k)
- Life insurance
- Long-term disability
- Tuition assistance
- Employee assistance program
- Optional critical care insurance
- Optional auto insurance
- Optional home insurance
- Optional pet insurance
- Other ancillary insurance options
- Quarterly incentive compensation based on individual and company performance guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
