Assistant Branch Manager II

Banner Bank • Walla Walla, WA

4d

About The Position

The Assistant Branch Manager II leads day-to-day branch operations and supports the Branch Manager in developing an ongoing sales performance culture. The role supervises, trains, and coaches teller staff; leads in sales, operations, and client service; and acts in full management capacity when the Branch Manager is absent. The position helps clients achieve financial goals by understanding their financial needs, presenting tailored bank solutions, and referring them to appropriate Bank specialists or lines of business.

The role oversees routine financial transactions and branch operational tasks, ensures timely completion of work, and maintains compliance with policies, procedures, security requirements, and government regulations. It also supports operational efficiency through solutions and participation in bank-wide improvement projects. Travel may be up to 20%.

Requirements

• High school diploma required; an equivalent combination of education and experience may be considered.
• Experience in retail banking; the required number of years is not specified in the posting.
• 0 to 2 years of experience in a supervisory or management role leading a project, process, or team.
• Extensive knowledge of retail product philosophy, policies, procedures, documentation, and systems.
• Thorough knowledge of retail products and services.
• Knowledge of complex accounts, consumer lending, and QuickStep lending.
• Client service, interpersonal, and relationship-building skills.
• Effective verbal and written communication skills, including proper phone and email etiquette.
• Selling, cross-selling, and referral skills.
• Strong mathematical, problem-solving, and negotiation skills.
• Ability to manage complex operational issues and support other branches in the absence of the Division Operations Manager.
• Experience in a financial sales representative-oriented role.

Nice To Haves

• NMLS registration preferred.

Responsibilities

• Lead the day-to-day operations of the branch.
• Supervise, train, mentor, and coach teller staff.
• Support the Branch Manager in developing an ongoing sales performance culture.
• Act as a leader in sales, operations, and client service.
• Assume full management responsibilities in the Branch Manager’s absence.
• Oversee routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Assist with operational tasks and ensure they are completed on time.
• Follow policies and procedures to minimize risk and achieve satisfactory internal audit results.
• Engage clients in proactive discussions using the Banner Way process and tools to understand current and future financial needs.
• Present tailored solutions that meet clients’ specific financial needs and refer them to other Bank specialists or lines of business when appropriate.
• Answer questions and resolve technical problems on client accounts.
• Maintain in-depth knowledge of operational processes and requirements and meet compliance standards.
• Initiate solutions and participate in bank-wide projects to improve operational efficiency.
• Comply with and ensure staff compliance with policies, procedures, security requirements, and government regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• LTD insurance
• STD insurance
• Life insurance
• Paid vacation time
• Paid sick time
• 11 company-paid holidays
• 401(k) with up to 4% match
• Tuition reimbursement up to $5,250 annually
• Incentive potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED