Assistant Branch Manager II

Global Credit Union • Oak Harbor, WA

7d

About The Position

The Assistant Branch Manager II supervises branch activities and staff, reporting to the Branch Manager. The role emphasizes creating positive member and employee experiences by modeling consultative, empathetic, personalized service that meets member-service and sales standards and aligns with the Global Credit Union Management Philosophy. The position supports credit union growth by helping meet individual, branch, and business-line goals through cross-selling, and assumes responsibility for the branch when assigned.

The role includes coaching and developing employees, strengthening member relationships, supporting community engagement, and overseeing daily branch operations, compliance, security, staffing, and cash controls. It also includes obtaining a state-mandated insurance license to quote and bind Personal Lines insurance products and supporting the Member Service Center as needs arise.

Requirements

• High school grade or equivalent.
• Leadership experience and a demonstrated ability to coach and develop sales and service excellence.
• A successful record of managing and meeting operational objectives and sales goals.
• Strong verbal and interpersonal communication skills.
• Personnel management skills.
• A passion for helping people, a dynamic personality, and a strong desire to learn.
• Ability to thrive in a team environment, promote mutual support, and display emotional intelligence.
• Ability to lift 25 pounds.

Responsibilities

• Engage with existing and prospective members to provide a positive experience consistent with the organization’s values and culture.
• Coach, lead, and motivate branch employees through observational feedback, documented monthly one-on-ones, training, and skills practice.
• Mentor staff through employee-development and engagement strategies that support advancement to promotional opportunities.
• Deepen and retain member relationships through in-person conversations, relationship calling, and referrals to other business lines.
• Build meaningful relationships and increase brand awareness and new business through in-branch promotions and community events.
• Supervise daily operations, including compliance, security, branch balancing, control of cash and negotiable items, outage recovery, and assigned general ledger accounts.
• Identify operational and compliance deficiencies and recommend and implement corrective actions.
• Manage employee and branch schedules to maintain optimal staffing and member-service expectations.
• Review employee timesheets for accuracy and completion, correcting errors in time to meet payroll deadlines.
• Obtain a state-mandated insurance license to quote and bind Personal Lines insurance products and help develop strategies to meet quote and issue goals.
• Support the Member Service Center by monitoring call activity and allocating assistance according to branch and Member Service Center needs.
• Maintain a safe and inclusive work environment, invite diverse ideas, and build positive working relationships.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives.
• Comprehensive medical, dental, and vision insurance, with HSA and FSA options.
• 401(k) plan with a 5% match.
• Employee Assistance Program (EAP).
• Life and disability coverage.
• Voluntary cash benefits for accident, hospitalization, and critical illness.
• Tuition reimbursement.
• Paid Time Off accrual, Paid Sick Leave, and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED