Assistant Branch Manager II

Global Credit Union • Anchorage, AK

1d

About The Position

The Assistant Branch Manager II supervises branch activities and staff, with an emphasis on creating positive member and employee experiences. The role models a consultative, empathetic, and personalized service approach to exceed member-service and sales-performance standards in alignment with the Global Credit Union Management Philosophy. The assistant manager supports credit union growth by helping meet individual, branch, and business-line goals through cross-sales activities and assumes responsibility for the branch when assigned.

The position coaches and develops employees, builds and retains member relationships, supports branch and community promotions, oversees daily branch operations and compliance, and manages staffing and schedules. It also obtains a state-mandated insurance license to quote and bind Personal Lines insurance products and supports the Member Service Center as needs arise.

Requirements

• High school grade or equivalent.
• Leadership experience with a proven ability to coach and develop sales and service excellence.
• Demonstrated success managing and meeting operational objectives and sales goals.
• Strong verbal and interpersonal communication skills.
• Personnel management skills.
• Passion for helping people, a dynamic personality, and a strong desire to learn.
• Ability to thrive in a team environment, promote mutual support, and display emotional intelligence.
• Ability to lift 25 pounds.

Responsibilities

• Engage existing and prospective members to create a positive experience consistent with the organization’s values and culture.
• Coach, lead, and motivate branch employees through observational feedback, documented monthly one-on-ones, and training and skill-practice sessions.
• Mentor branch staff through employee-development and engagement strategies that support advancement opportunities.
• Deepen and retain member relationships through in-person conversations, relationship calling, and referrals to other business lines.
• Build relationships and increase brand awareness and new business through in-branch promotions and community events.
• Supervise daily operations, including compliance, security, branch balancing, control of cash and negotiable items, outage recovery, and assigned general ledger accounts; identify deficiencies and recommend and implement corrective action.
• Manage employee and branch schedules to maintain optimal staffing and member service; review timesheets for accuracy and completion and correct errors in time for payroll deadlines.
• Obtain a state-mandated insurance license to quote and bind Personal Lines insurance products and help develop a strategy to meet quote and issue goals.
• Support the Member Service Center by monitoring call activities and allocating assistance as branch and center needs arise.
• Maintain a safe and inclusive work environment, solicit diverse ideas, and build positive working relationships.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives.
• Comprehensive medical, dental, and vision insurance, with HSA and FSA options.
• 401(k) plan with a 5% match.
• Employee Assistance Program (EAP).
• Life and disability coverage.
• Voluntary cash benefits for accident, hospitalization, and critical illness.
• Tuition reimbursement.
• Leave programs including paid time off accrual, paid sick leave, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED