Branch Manager - Waco, TX (Bagby)

Huntington National Bank•Waco, TX

2d•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach colleagues on processes, guide the team toward budgeted production goals, acquire consumer and business customers, make referrals to bank partners, and proactively deepen customer relationships. You are also responsible for business development and a calling program. The role includes managing high-value consumer and business customer portfolios; building customer, colleague, and community relationships; leading recruitment and staffing; securing resources for the team; and overseeing branch operations in accordance with operational, security, risk, and regulatory policies. You are expected to understand the branch’s sales, service, operations, and financial performance and to demonstrate knowledge across banking, lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentations. This is an office workplace position. Applicants must already be authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position. The role is subject to additional background checks, including fingerprinting as required by NMLS regulations. It is exempt from overtime pay.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentations.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.
Must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.
Subject to additional background checks, including fingerprinting as required by NMLS regulations.

Nice To Haves

Bachelor’s degree and previous management experience.

Responsibilities

Manage the branch and lead its sales, service, and operations.
Coach the team on existing processes and lead colleagues in achieving budgeted production goals.
Acquire new consumer and business customers, initiate referrals to bank partners, and proactively deepen existing customer relationships.
Conduct consistent business development and a calling program.
Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources required to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.