Branch Manager - Waco, TX (Bagby)

Huntington National Bank•Waco, TX

3d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role coaches the team on processes, guides colleagues toward budgeted production goals, acquires consumer and business customers, initiates referrals to bank partners, and proactively deepens existing customer relationships through business development and a calling program. The position manages high-value consumer and business customer portfolios, ensures excellent customer service, oversees branch operations and compliance, develops community and internal partnerships, and leads recruitment and staffing efforts. The manager also monitors branch sales, service, operational, and financial performance.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Provide fingerprints as required by NMLS regulations and meet additional background check requirements.
Demonstrate acumen in banking, investments, consumer lending, business banking and lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Strong verbal and written communication skills.
Comfort with technology such as mobile services and online banking.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage portfolios of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active community involvement and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain the resources needed to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.