Branch Manager I

Woodforest National Bank•Mattoon, IL

About The Position

The Branch Manager I leads a Woodforest National Bank branch with an entrepreneurial, business-owner mindset. The manager is responsible for branch performance, customer relationships, sales and deposit growth, team development, and operational excellence. Most work is performed at the branch, engaging customers and team members while building relationships through strategic partnerships and community involvement. The role represents Woodforest and is expected to embody its values of Ownership, Service, Community, and Integrity. The manager oversees personnel and employment decisions for the assigned branch, manages branch resources and operations, and ensures compliance, security, cash handling, and expense control. The position also develops a high-performing team, promotes technology-forward banking, resolves customer concerns, and supports business development and community engagement. Travel of up to 25% may be required.

Requirements

One of the following experience or education pathways is required: at least 5 years of progressive banking, sales, or customer service experience and 1 year of leadership experience; a bachelor's degree and 3 years of progressive banking, sales, or customer service experience; or successful completion of the Branch Manager in Training program and at least 6 months of applied MIT experience.
High school diploma or equivalent.
Strong interpersonal skills, sales aptitude, and comfort with technology-driven banking solutions.
Proactive approach to seeking business outside the branch; ability to lead a team and work in outside sales.
Openness to direct coaching and feedback.
Ability to work flexible or extended hours to meet business needs, with demonstrated reliability.
Effective problem-solving skills and the ability to remain composed and positive when interacting with customers and internal team members.
Ability to learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Excellent organizational skills, prioritization, and multitasking ability in a fast-paced environment, with accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Responsibilities

Operate the branch as a business owner, driving performance, managing resources, and making decisions that support long-term growth and profitability.
Lead the team in achieving sales goals and expectations, and consistently measure results.
Lead branch operations with a strategic focus on deposit growth and wealth management referrals.
Manage branch operations, including compliance, security, cash handling, and expense control.
Deliver warm, personalized, solution-oriented customer service and coach the team to identify customer needs and recommend relevant banking and investment solutions.
Drive client acquisition, strengthen customer relationships, promote lending solutions, and refer clients to wealth management services.
Build relationships in the local community and position the branch as a trusted financial partner.
Collaborate with Retail Partners on joint engagement opportunities and lead community outreach with Community Development Relationship Managers.
Uphold ethical standards and ensure adherence to bank policies, procedures, and regulatory guidelines.
Foster transparency, trust, and respect among team members and customers.
Recruit, develop, and retain talent to build a high-performing team.
Lead adoption of digital banking tools and help staff and customers use them confidently.
Resolve customer concerns with empathy and ownership, pursuing timely and satisfactory outcomes.
Maintain operational excellence through audits, reporting, and continuous process improvement.
Seek business outside the branch and participate in business development and community engagement.

Benefits

Employee Stock Ownership Plan (ESOP)
401(k) company match in ESOP: Woodforest adds $0.50 for each $1 saved, up to 6% of eligible pay, with the match held in Woodforest stock in the employee's ESOP account.
Career growth opportunities and professional development.
Banking products and services with financial savings and enhanced support.
Competitive base pay and regular compensation reviews.
Paid time off for branch banking employees.
12 medical coverage plans.
Short- and long-term disability insurance, life insurance, and AD&D insurance paid 100% by Woodforest.
Employee Assistance Program supporting physical, mental, and financial health.
Paid leave pursuant to the Illinois Paid Leave for All Workers Act (PLAWA).