Branch Manager

M&T Bank•Florham Park, NJ

About The Position

The Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role includes personal production responsibility and leads the branch team in achieving annual sales and profitability goals and overseeing branch operations. The position reports to a Retail Regional Manager and supervises a smaller branch team, averaging four to five employees. The Branch Manager identifies Retail and Business Banking customers’ needs and uses the bank’s sales process and available resources to provide personalized short- and long-term solutions. The manager independently sources and processes Business Banking loan requests up to $250,000, bundles products and services where appropriate, and supports customers with fraud prevention, education, and recovery resources. The role leads, coaches, develops, recruits, hires, onboards, and retains employees; fosters a customer-focused, accountable, and inclusive culture; and supports performance management and career development. The manager also serves as a representative of the bank in the local community, building partnerships and supporting community engagement and financial education. The Branch Manager ensures adherence to regulatory, operational, security, control, and audit requirements; maintains a strong risk environment; and escalates risk-related issues. The role requires maintaining Federal SAFE Act registration and staying current on operational, product, and system changes. The branch scope includes a customer base of fewer than 2,500, fewer than 600 weekly transactions, and fewer than 125 weekly servicing interactions.

Requirements

Bachelor’s degree and at least 3 years of relevant experience; alternatively, a combined minimum of 7 years of higher education and/or work experience, including at least 7 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated experience in the banking industry.
Knowledge of the local community landscape and community involvement.
Demonstrated sales and business development experience and success.
Business Banking knowledge, including products, services, and client relationship management.
Customer service experience.

Responsibilities

Manage all branch activities and the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Lead the branch team in achieving annual sales and profitability goals and oversee overall branch operations.
Identify Retail and Business Banking customers’ needs and provide personalized short- and long-term solutions using the bank’s sales process and resources.
Independently source and process Business Banking loan requests up to $250,000.
Proactively bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, and control requirements, and maintain a strong risk and control environment protecting customer and bank assets.
Monitor branch operations for adherence to policies, procedures, and audit requirements; implement audit points and address issues raised by external regulators as applicable.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and promote fraud-prevention tools, account monitoring services, digital security features, and protective practices.
Help customers affected by fraud understand available resources and navigate recovery and resolution processes.
Lead, coach, develop, and mentor branch employees to achieve individual and branch performance goals and support career growth.
Recruit, hire, onboard, and retain talent; conduct performance management and provide ongoing feedback.
Foster a high-performing, customer-focused culture that promotes engagement, accountability, continuous development, and belonging while reinforcing brand standards and bank priorities.
Prospect and follow up proactively with customers, support retention and year-over-year growth of consumer and business households, and deepen customer engagement while following policies and procedures and limiting risk.
Serve as the bank’s representative in the local community; build partnerships with businesses, nonprofit organizations, schools, and community groups; and represent the bank at community events, networking opportunities, and philanthropic initiatives.
Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education through local involvement.
Understand and adhere to company risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite, and escalate risk-related issues to management.
Maintain M&T internal control standards and meet and maintain Federal SAFE Act registration requirements.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk management decisions.
Complete other related duties as assigned.