Assistant Property Manager Jobs

About The Position

Requirements

• At least three years of experience in property management, leasing, or a related field.
• High school diploma or GED.
• NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
• Ability to work in a fast-paced environment with strong organizational and follow-up skills and the ability to manage multiple priorities.
• Strong verbal and written communication skills; ability to interact in English with a diverse group of associates, residents, and external agencies.
• Ability to use reason, logic, and problem-solving skills to resolve typical operational issues.
• Ability to read English well enough to understand policies and procedures, safety notices, business correspondence, and documentation.
• Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to learn new applications quickly.
• Excellent interpersonal skills, a positive attitude, enthusiasm, and energy.
• Strong customer service orientation toward older adults.
• Strong attention to detail and ability to handle a high volume of telephone calls.

Responsibilities

• Serve as Property Manager in the Property Manager’s absence and provide direction to the team when needed.
• Interact with residents, associates, management, guests, and external agencies courteously and professionally; address concerns promptly.
• Implement on-site and off-site sales and marketing activities to achieve occupancy goals, and recommend adjustments based on market conditions and other factors.
• Monitor competitive properties and market trends and make recommendations as appropriate.
• Comply with company policies, procedures, and external regulatory requirements, including strict compliance with the Fair Housing Act.
• Show and lease apartments, qualify prospective residents in compliance with program requirements, and manage lease renewals.
• Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
• Promote resident services initiatives and engage residents in social, educational, and planned activities and events.
• Prepare, monitor, and distribute operational and financial reports.
• Assist with processing property expenses, including vendor invoices.
• Attend required training sessions and keep the Property Manager informed of information that could affect property operations.
• Support other communities as assigned and perform other duties as assigned.
• When acting in a supervisory capacity under the Property Manager’s direction, participate in recruiting, interviewing, hiring, training, work direction, performance appraisal, recognition, counseling, complaint handling, and problem resolution in accordance with company policies and applicable laws.

Benefits

• Annual performance bonuses
• Paid leave programs
• Dental insurance
• Health insurance
• Vision insurance
• Family-building benefits, including adoption and surrogacy support
• Flexible work arrangements
• Health advocacy
• Employee Assistance Program (EAP)
• Mental health benefits
• Financial education
• Wellness programs
• 401(k) plan with employer matching contributions
• Learning and development opportunities
• Tuition reimbursement for job-related courses and certifications