Assistant Property Manager

Morgan Properties•Fayetteville, NC

17d

About The Position

The Assistant Property Manager supports the daily operations of the property under the guidance of the Property Manager. The role assists with leasing, collections, resident services, maintenance oversight, vendor relations, lease administration, reporting, and office staff coordination while helping maintain property standards and provide quality service to residents and staff. The Assistant Property Manager handles resident accounts and correspondence, supports rental and renewal activity, helps resolve resident concerns, and promotes retention. The role also assists with managerial tasks, staff training, payment processing, vendor invoicing, and compliance with Fair Housing Laws and company policies.

Requirements

An associate degree (A.S. or A.A.) from a two-year college or university, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Prior property management experience or managerial experience in a sales or customer service role.
A valid driver’s license, good driving record, and auto insurance may be required for travel between properties.
Strong interpersonal and communication skills for interacting effectively with residents and office staff.
Strong analytical and problem-solving skills.
Attention to detail and the ability to maintain accurate records and manage multiple tasks.

Responsibilities

Address delinquent accounts and initiate eviction processes, including filing necessary documents and attending court hearings if required.
Follow up on delinquencies and support timely collection of payments.
Handle apartment rental, move-in, resident insurance, and lease-renewal activities as needed.
Schedule appointments for prospective residents and current residents.
Maintain accurate resident records, including account names, lease dates, charges, and credits.
Process security deposit refunds and support positive resident relations.
Record resident correspondence and assist with validating rental eligibility.
Promote resident retention programs and promptly address resident concerns.
Provide support in the Property Manager’s absence and assist with managerial duties as directed.
Assist in preparing monthly reports on renewals, rents, leasing, resident retention, and maintenance.
Train and coach office staff as directed by the Property Manager.
Attend staff meetings and take minutes when necessary.
Assist with collecting and processing payments and purchase orders.
Assist with requested property work and ensure its completion.
Build and maintain vendor relationships and ensure proper invoicing and handling of vendor statements.
Oversee lease and renewal processes for accuracy and compliance with policies.
Maintain renewal records and assist with leasing marketing and follow-up.
Comply with federal and state Fair Housing Laws and company policies, and support legal and regulatory compliance.

Benefits

20% rent discount
Base pay of $23.00–$26.00
$100 new-lease commissions
Property staff shared renewal commissions, paid monthly
$300 Morgan Essentials, paid quarterly
Employee referral program offering up to $750 per referral
Education/tuition reimbursement program
Medical, dental, vision, life/AD&D, and long- and short-term disability insurance
401(k) with company match
Paid time off, including 10 holidays per year and sick leave
Employee Assistance Program
Additional employee discounts on various services