Assistant Property Manager

ZRS•Tampa, FL

13d

About The Position

The Assistant Property Manager supports the Property Manager with community operations, leasing, resident relations, financial administration, and team leadership. The role includes motivating and encouraging Leasing Consultants in their leasing tasks, gathering and using market information on an ongoing basis, and preparing for advancement to Property Manager. The position reports directly to the Property Manager. The Assistant Property Manager helps collect rent and maintain accurate revenue and resident billing records; review applications and move-in files; address lease violations and evictions in accordance with applicable local laws and policies; and prepare monthly reports. The role also assists with property budgeting and invoice processing, resolves resident concerns, supports leasing and tours, handles escalated service requests, and helps the community meet occupancy, leasing, and renewal goals. The position may require one weekend per month and flexibility to work evenings, weekends, and holidays as needed.

Requirements

Valid driver's license.
High school diploma.
Excellent computer, verbal, mathematical, and reasoning skills.
Strong negotiating and sales abilities.
Strong leadership, interpersonal, and organizational skills.
Effective time management and attention to detail.
Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products.
Knowledge of the internet, email, and social media as they relate to community marketing.
Knowledge of property management software, such as Onesite, Yardi, RealPage, Knock, RentCafe, or Resman.
Knowledge of business practices and principles.
Ability to handle multiple projects and tasks.
Ability to cope with stress in a composed manner.
Ability to respect and maintain confidentiality.
Ability to work independently and collaboratively in a team environment.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

One or more years of experience in property management or real estate preferred.
Post-secondary education in business or property management preferred.

Responsibilities

Motivate and encourage Leasing Consultants in leasing tasks.
Compile, understand, and use market information on an ongoing basis.
Collect rent in a timely manner and ensure revenue data is accurately entered into the accounting system.
File evictions when applicable and stay informed about local laws and policies.
Issue lease violations when necessary and work with the Property Manager to ensure community guidelines are met.
Review and approve applications when necessary, ensuring proof of income and applications meet community qualification guidelines.
Audit move-ins to confirm required payments have been made and leasing documents have been executed and uploaded.
Ensure residents' current and future scheduled billing is correct.
Complete monthly reports in accordance with company guidelines.
Become familiar with the property budget and coding; assist with preparing and uploading bills and submitting them for approval.
Resolve resident situations before they are escalated to the Property Manager.
Assist with leasing and conduct tours when necessary.
Handle escalated service requests and work with the property team to meet customer service standards.
Work with the Property Manager to meet budgeted occupancy and leasing goals.
Assist the Property Manager with resident functions and efforts to maximize resident renewals.
Prepare for advancement to Property Manager.