Assistant Property Manager

Bigos Management • Robbinsdale, MN

12d • $21 - $25 • Onsite

About The Position

The Assistant Property Manager II supports the Property Manager with the operational and financial aspects of a property to help meet company goals. The role covers collections, resident relations, maintenance coordination, and compliance with the company safety program, applicable laws, and company policies. Duties may vary by property, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The position supports leasing and resident services, including responding to prospective renters, qualifying applicants, coordinating move-ins and move-outs, assisting with rent collection, and responding to resident requests. It also assists with property turnover coordination, office paperwork, market research, resident functions, and maintenance work-order follow-up.

Requirements

• High school diploma or GED.
• One to two years of experience as a Leasing Consultant or equivalent experience.
• Experience handling sensitive and confidential information.
• Knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Fluency in English and strong oral and written communication skills.
• Ability to use tact and diplomacy and communicate clearly and courteously with coworkers and the public.
• Strong attention to detail.
• Ability to work collaboratively in a team environment.
• Real estate licenses must not be active while working in this role.
• Ability to travel for required trainings, meetings, and company events.
• Ability to use standard office equipment, including a computer, and maintain attention to detail despite interruptions.
• Ability to lift and carry items weighing up to 10 pounds.
• Ability to read printed material and computer screens, and to communicate in person and over the telephone.
• Ability to navigate the property, including climbing stairs and walking hallways and common areas.

Nice To Haves

• Experience with Yardi.

Responsibilities

• Answer incoming phone inquiries about available apartments, provide requested information, and encourage prospects to schedule property visits.
• Demonstrate knowledge of the community and apartments, including communicating their features and benefits.
• Follow up with undecided prospects and continue promoting the property.
• Attend required trainings and meetings.
• Qualify prospective renters by gathering rental and credit history and obtaining approval according to company guidelines.
• Assist with coordinating property turnover schedules, including scheduling vendors and coordinating identified work.
• Conduct move-ins, explain leases and the resident handbook, and perform move-in inspections.
• Conduct move-outs and perform move-out inspections.
• Assist with rent collection, accept payments, and send notices regarding delinquent accounts.
• Complete essential office paperwork, including reviewing and coding invoices.
• Comply with safety program requirements and promote workplace safety.
• Conduct regular market research with the Property Manager using public information to understand competitors.
• Collect rental information data as requested by the Property Manager using public information.
• Assist in planning resident functions, attend them, and participate as needed.
• Receive telephone calls and in-person visits; in the Property Manager's absence, listen to resident requests, concerns, and comments.
• Quickly complete maintenance work orders and inform the maintenance team.
• Ensure maintenance repairs are handled satisfactorily and follow up with residents as needed.

Benefits

• Competitive benefits package, including an employer HSA contribution, beginning the first of the month after hire.
• Eligibility for leasing commissions and renewal bonuses.
• 401(k) plan with employer match.
• Ten paid holidays, with no waiting period for holiday pay.
• Paid time off (PTO) with rollover options.
• Volunteer time off (VTO) and additional company-sponsored volunteer opportunities.
• Company-paid life insurance, short-term disability, and long-term disability.
• Employee Assistance Program (EAP).
• Educational assistance options.
• Rent discount.
• Life Time Fitness membership discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED