Assistant Property Manager
About The Position
The Assistant Property Manager assists the property manager with the overall operation of the property, including efficient operations, supplier contracts and maintenance, lease administration, monthly reporting, and providing a positive experience for residents, associates, and property owners. The role supports day-to-day property management and resident lifecycle activities and assumes responsibility for property operations when the property manager is absent. It also includes following company policies and applicable health and safety rules and laws, along with other duties as assigned. The position requires a high school diploma and two to three years of property management experience. A bachelor’s degree and a real estate license are preferred; a real estate license may be required in some locations. Prior experience with Yardi Voyager or an equivalent system is preferred. The employee must complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Requirements
- High school diploma required.
- Two to three years of property management experience required.
- Knowledge of resident rental lifecycle activities required.
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
- Excellent interpersonal skills and ability to communicate effectively and sensitively with all levels of management.
- Sensitivity to confidential matters.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to communicate technical concerns with adequate detail, quickly and accurately.
- Ability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
- Excellent customer service and interpersonal skills, with the ability to relate to others.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Valid driver’s license, clean driving record, and current auto insurance required.
- Must comply with all safety requirements.
- Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Nice To Haves
- Bachelor’s degree preferred.
- Real estate license preferred; may be required in some locations.
- Prior experience with Yardi Voyager or an equivalent system preferred.
Responsibilities
- Assist the property manager with daily property operations, resident satisfaction, retention, and resident lifecycle activities.
- Understand and follow the operational guidelines established in the property management agreement.
- Maintain accounts receivable, including collecting and posting rent, making daily bank deposits, and keeping an accurate, balanced rent roll.
- Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
- Audit records and files to identify items requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
- Collect delinquent balances from former residents.
- Process evictions, including paperwork, serving notices, and attending court hearings.
- Lease apartments as needed and shop competitive properties.
- Inspect buildings and grounds for safety and cleanliness and alert maintenance staff to needed repairs.
- Process move-ins, move-outs, and lease renewals.
- Audit new and current lease agreements and resident files for accuracy.
- Assist the property manager with training staff on leasing, traffic entry, marketing, maintenance, and general office operations.
- Compose and prepare routine correspondence, rental notices, letters, and memorandums.
- Assist the property manager with resident relations and problem resolution.
- Assume responsibility for property operations when the property manager is absent.
- Comply with company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and mental health coverage options.
- Competitive pay.
- Basic life insurance.
- Matching 401(k) contributions.
- Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
- Mentoring.
- Professional development.
- Discounts.
- Tuition reimbursement.
- Recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
