Assistant Property Manager

Hillwood • Dallas, TX

13d • Onsite

About The Position

Hillwood Urban is seeking an Assistant Property Manager to support the management and operations of a premier Class AA office property in Uptown Dallas, Texas. Reporting to the Senior Property Manager, this role helps ensure the property is maintained and operated to high standards of tenant service, financial performance, and operational excellence. The position supports tenant relations, building operations, vendor management, financial administration, and lease compliance, coordinating day-to-day property activities and supporting budgeting, reporting, lease obligations, and tenant needs. The ideal candidate is proactive and detail-oriented, with strong organizational and communication skills, sound judgment, and the ability to manage competing priorities while collaborating with internal and external stakeholders.

Requirements

• Strong customer service orientation, sound judgment, and a professional, polished demeanor.
• Excellent written and verbal communication skills with tenants, vendors, contractors, and internal stakeholders.
• Ability to build relationships, coordinate cross-functional teams, and take ownership of operational issues.
• Strong organization and time management skills, including the ability to prioritize competing deadlines and manage projects.
• Ability to oversee vendors, evaluate service quality, and ensure adherence to contracts and property standards.
• Working knowledge of commercial property budgets, financial reporting, accounts payable, receivables, and lease administration.
• Strong analytical skills, initiative, and ability to identify issues and recommend practical solutions.
• Ability to work independently, exercise discretion, and remain responsive during time-sensitive building issues.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Minimum of 2–4 years of commercial property management experience, preferably supporting Class A office properties.
• Demonstrated experience supporting building operations, lease administration, property budgets, and vendor management.

Nice To Haves

• Bachelor’s degree preferred, or equivalent relevant work experience.
• Experience with Yardi, AvidXchange, or similar commercial property management systems.
• RPA (Real Property Administrator) or CPM (Certified Property Manager) designation preferred, or willingness to pursue.
• Active or future involvement with IREM, BOMA, or similar industry organizations encouraged.

Responsibilities

• Coordinate daily property operations and serve as a primary contact for tenants, vendors, and building staff.
• Maintain accurate property records, including leases, vendor agreements, service reports, and compliance documentation.
• Monitor tenant and vendor Certificates of Insurance, contract requirements, renewal dates, and compliance with property standards.
• Coordinate vendor services, review performance against contract requirements, and follow up on service issues and corrective actions.
• Support enforcement of building rules and coordinate security, life safety, and emergency preparedness procedures.
• Oversee tenant work orders through the building management system, prioritize requests, and ensure timely resolution.
• Conduct routine property inspections, document deficiencies, and coordinate repairs, preventive maintenance, and follow-up.
• Respond professionally to tenant inquiries and escalated service requests, involving the Senior Property Manager as appropriate.
• Collaborate with engineering, security, janitorial, parking, and other service providers to maintain building standards.
• Coordinate shared-space reservations, vendor access, and operating requirements for tenant use.
• Monitor amenity operations, including fitness center maintenance, supplies, and vendor service needs.
• Review, code, and process invoices, verifying contract terms, supporting documentation, and budget alignment.
• Monitor tenant receivables, research outstanding balances, and coordinate collection follow-up and documentation with the Senior Property Manager.
• Assist with monthly rent statements, tenant billings, reconciliations, and supporting documentation.
• Support annual budgets, forecasts, monthly financial reporting, variance explanations, and competitive bidding for contracts and repairs.
• Maintain tenant communications, welcome materials, handbooks, and current property contact information.
• Build positive tenant relationships, address service concerns, and identify opportunities to improve tenant satisfaction and retention.
• Coordinate tenant move-ins and move-outs, including access, deliveries, vendor scheduling, and compliance with building procedures.
• Coordinate day-to-day operations of shared amenities, including tenant lounges, rooftop terraces, and fitness facilities.
• Plan and coordinate tenant engagement events, property notices, and building-wide communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level