Assistant Property Manager

Haven Property Management LLC•Renton, WA

13d•$48,000 - $50,000•Hybrid

About The Position

Haven Property Management is a full-service residential management company based in Federal Way, Washington, serving homeowners and tenants in the Puget Sound region. The Assistant Property Manager supports the company’s Property Managers with the day-to-day operations of residential properties, including tenant communication, leasing, inspections, and coordination of maintenance and repairs. The role also assists the corporate office with administrative needs as necessary and reports to the Operations Manager. This is a full-time hybrid position serving the Greater Kent/Renton area, the Federal Way office, and surrounding Puget Sound communities, with flexibility to work remotely. The role primarily involves tasks onsite at rental homes and requires scheduling and driving between properties. Applicants working remotely must have their own vehicle, cellphone, and home computer or laptop; a desktop computer and desk phone are provided at the office. Fuel-efficient vehicles are recommended. Compensation includes a monthly salary, vehicle/fuel stipend, and potential bonuses based on tasks completed per month, with the opportunity to achieve the stated $50,000 annual range.

Requirements

Property management experience, including tenant relations, rental inspections, lease administration, and coordinating maintenance.
Strong communication and problem-solving skills and the ability to provide exceptional customer service.
Organizational and time-management skills to handle multiple tasks efficiently.
Proficiency with technology tools and software used for property management.
Understanding of local property management laws, regulations, and best practices.
Ability to schedule and drive between rental properties.
For remote work, own a vehicle, cellphone, and home computer or laptop.

Nice To Haves

Prior experience in the real estate or property management industry is a plus.
A fuel-efficient vehicle is recommended.

Responsibilities

Orient new tenants to property rules, regulations, and amenities during move-in; coordinate key exchanges and provide move-in instructions.
Serve as a primary contact for existing tenants, addressing inquiries, concerns, and maintenance requests promptly and fostering positive tenant relationships.
Respond to prospective tenant inquiries by phone and email and provide information about available properties, rental terms, and application procedures.
Write property listing descriptions, ensure current photos are available after renovations, post listings in AppFolio, review active listings and guest cards, schedule showings, and remove advertising and signage when needed.
Generate leasing reports and metrics, maintain the AppFolio workflow, and manage keys, openers, passes, and access codes.
Conduct in-person unit showings.
Review rental applications and assist applicants with completing applications and submitting required documents, including income verification and references.
Review landlord references, employment documents, and credit checks as part of tenant screening, and notify the office when an application is approved.
Send online portal invitations and approval letters, request deposits, prepare lease documents, and submit documents for digital signature.
Coordinate move-ins, verify keys and their function, collect and confirm deposits and first-month rent, notify the office when funds are received, and send welcome emails.
Follow up with new tenants after 15–30 days and develop an automated follow-up email.
Perform move-in inspections and create immediate work orders for identified issues.
Perform comprehensive move-out inspections using Z-Inspector within one business day of move-out and ensure inspection reports are completed properly.
Coordinate trash-can placement and return on pickup day when necessary.
Determine chargeable damage and rent-ready work, verify turn items are complete, and confirm the property is rent-ready.
Install lock boxes.
Conduct 90-day drive-by inspections and annual inspections of tenant-occupied properties using Z-Inspector.
Document conditions in all rooms, note items needing attention, create work orders, and share finalized inspection reports with owners.
Post eviction and other notices as necessary, including required post office mailings.
Support the corporate office with administrative needs as required.