Assistant Property Manager - Meadowbrook Run, DC

Enterprise Community Partners•Washington, DC

17d•$25 - $28

About The Position

The Assistant Property Manager helps ensure a safe and attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results. The role serves in the Property Manager’s capacity during their absence and provides direction to the team when needed. It routinely interacts with residents, associates, management, and guests, addressing concerns promptly and professionally. The position implements sales and marketing activities to achieve occupancy goals, monitors market and competitive conditions, shows and leases apartments, qualifies prospective residents under program requirements, and manages lease renewals. It ensures compliance with the Fair Housing Act, Enterprise Residential policies, procedures, and applicable regulations. Responsibilities also include collecting rent, managing delinquencies and collections, maintaining records, preparing and distributing operational and financial reports, assisting with property expenses, and promoting resident services and community activities. The Assistant Property Manager attends required training, keeps the Property Manager informed of operational matters, supports other communities as assigned, and performs other duties as assigned. Although the role has no direct reports, it may perform supervisory duties under the Property Manager’s direction, including recruiting, interviewing, hiring, training, directing work, evaluating performance, counseling associates, and resolving complaints and problems in accordance with company policies and applicable laws. The position pays $25.45 to $28.00 per hour. Enterprise describes its total rewards package as including annual performance bonuses, paid leave, health, dental and vision plans, adoption and surrogacy support, flexible work arrangements, health advocacy, an Employee Assistance Program, mental health benefits, financial education, wellness programs, a 401(k) with employer matching, learning and development opportunities, and tuition reimbursement for job-related courses and certifications.

Requirements

At least three years of experience in property management, leasing, or a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with a diverse group of associates, residents, and external agencies.
Ability to use reason, logic, and problem-solving skills to resolve typical operational issues.
Ability to read in English well enough to understand policies and procedures, safety notices, general business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly learn new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and strong customer-service orientation toward older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Responsibilities

Help maintain a safe and attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results.
Serve as the Property Manager in their absence and provide direction to the team when needed.
Communicate courteously and effectively with residents, associates, management, and guests, and address concerns promptly and professionally.
Implement on-site and off-site sales and marketing activities to achieve occupancy goals; recommend adjustments based on market conditions, competitive pressures, apartment turnovers, and other factors.
Monitor competitive properties and market trends and make recommendations as appropriate.
Comply with Enterprise Residential policies and procedures and external regulatory requirements, including the Fair Housing Act.
Show and lease apartments, qualify prospective residents in compliance with program requirements, and manage lease renewals.
Collect rent, monitor and manage delinquencies and collections, and maintain accurate records.
Promote resident services initiatives and engage residents in social, educational, planned activities and events.
Prepare, monitor, and distribute operational and financial reports.
Assist with processing property expenses, including vendor invoices.
Attend required training sessions.
Keep the Property Manager informed of information that could affect property operations.
Support other communities as assigned by management.
Perform other duties as assigned.
When acting in a supervisory capacity under the Property Manager’s direction, participate in recruiting, interviewing, hiring, training, work assignment and direction, performance appraisal, rewards and counseling, and resolving complaints and problems.