Administrative Coordinator
Pratum Companies • Washington, DC12d • Onsite
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Administrative Coordinator
Pratum Companies•Washington, DC
•Onsite
About The Position
The Administrative Maintenance Coordinator is responsible for managing and distributing maintenance requests to the maintenance team, prioritizing them based on urgency and need, and ensuring emergencies are addressed first. This role involves organizing and tracking requests in OneSite to meet a 24-hour completion target, providing excellent customer service to residents and vendors, and scheduling all contractor work. Effective communication with residents regarding repairs is essential. The coordinator will also manage apartment keys for authorized personnel, process new vendor paperwork, oversee contractor repairs, and conduct post-repair inspections to ensure accuracy and satisfaction. A daily report of outstanding and completed service requests is required, along with other tasks as directed by a supervisor.
Requirements
- A minimum of two (2) years experience in an administrative support role required
- Basic maintenance knowledge required
- Minimum of basic knowledge of computers
- Ability to use Outlook, OneSite
- Basic knowledge of MS Word and Excel
- Minimum of basic Internet knowledge
Nice To Haves
- Property management/maintenance experience preferred
Responsibilities
- Distributing maintenance requests to the maintenance team, prioritizing based on age and need of the request, putting emergencies first
- Organize and track maintenance requests in OneSite to ensure 24 hour or less completion times
- Provide excellent customer service to all residents and vendors
- Schedule all contractor work
- Properly communicate the repairs to the resident
- Properly issue apartments keys to authorized vendors and personnel
- Request and process new vendor paperwork
- Oversee the process of contractor repairs and walk the job after it has been completed to ensure accuracy and satisfaction
- Sign off on the completed work
- Effectively communicate the completed repair to the resident
- Prepare a daily report of all outstanding and completed service requests
- Other tasks as directed by supervisor
Benefits
- 2 weeks paid vacation
- sick and related leave
- 11 paid holidays
- health & welfare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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