Pharmacy Operation Administrative Coordinator - Express Scripts

Cigna Group•Whitestown, IN

8d•Onsite

About The Position

The Operations Representative supports pharmacy operations teams and supervisors, working alongside internal customers and leading projects that support production goals. The role advocates for production-floor employees, provides direction and peer support, and assists supervisors with follow-up, coaching, and administrative duties so they can spend more time engaging with staff. It works with limited supervision and shifts between administrative support and production tasks according to operational needs. The position has two primary functions: supporting production staff by promoting employee engagement and working in at least one trained production area as needed, and supporting Operations Supervisors by managing administrative tasks, coordinating projects and meetings, and maintaining consistent communications across shifts. Production support may increase during high-volume periods, including 1-1 readiness and holidays. The Operations Representative works in assigned areas such as the Warehouse, Packing, or Bulk and Prep; helps replenish supplies, coordinate communication, support projects such as Kan Ban rollouts and inventories, and assist with workload and resource allocation. The role also provides administrative support to all supervisors on shift and coordinates daily with other Operations Representatives to help ensure all three shifts receive consistent information and support. The position must remain trained and current in at least one pharmacy production area.

Requirements

Must be trained and remain current in at least one back-end pharmacy area.
Project coordination skills.
Good judgment and problem-solving skills, with the ability to maintain high levels of confidentiality and integrity.
Excellent written communication and interpersonal skills.
Ability to manage deadlines and prioritize work.
Ability to anticipate future needs and act proactively.
Comfort operating in a fast-paced environment.
Self-starter with excellent organizational skills and the ability to work independently, remain focused, execute work with minimal supervision, and multitask effectively.

Nice To Haves

Experience with Outlook scheduling, Excel, and Word.

Responsibilities

Work in production areas as assigned based on operational needs and current training.
Provide peer support to floor employees and escalate work requests and support needs.
Support at least one production area and assist with production work as needed, including during high-volume periods.
Assist with the efficient management of programs to ensure timely responses and completion, including Cigna Standout Recognition, COVID audits, New Hire Orientation, shift crossover, Safety, and the Flex Program.
Prepare reports for supervisors in a timely manner.
Collaborate with RMG partners.
Schedule and coordinate ad hoc and recurring supervisor meetings, interviews, and team huddles; schedule reminders for follow-ups and due dates in Outlook calendars.
Post approved critical communications throughout Operations, monitor postings, and remove outdated communications.
Post consistent overtime sign-up requests across departments and shifts, gather information from postings for management, and potentially attend overtime planning meetings.
Track supervisor tasks and provide reminders, including for shift differential changes, new-hire calls, interview support, and shift preference forms.
Submit requests for Real Estate, IT, and supply needs as required for pharmacy operations.
Assist with supply needs, distribution, and copying.
Collect records for Training/CTL completion and maintain cross-training data consistently across all three shifts.
Assist with engagement activities.
Help replenish production-area supplies, facilitate communication between teams, and support projects such as Kan Ban rollouts and inventories.
Assist with workload and workflow distribution and resource allocation between teams when needed.
Coordinate daily with other Operations Representatives to support consistent communications and information across shifts.
Provide administrative support to Operations Supervisors on shift.