Pharmacy Operations Lead Representative - Returns - Express Scripts
About The Position
The Pharmacy Operations Lead Representative supports the daily operations of the Tempe Returns Room, working closely with the Returns Supervisor. The role combines hands-on pharmacy operations with leadership support, including coordinating workflow, guiding employees, assisting with training, and helping the team meet quality and operational standards. The position is fully onsite at 7909 S. Hardy Drive, Tempe, Arizona, with a Monday–Friday schedule from 7:30 AM to 4:00 PM Mountain Time. The representative researches and processes returned medications and prescription packages, communicates with patients, and documents return-related activity. The role uses multiple systems to research and resolve operational and patient issues, reinforces procedures and compliance requirements, and contributes to continuous improvement and department initiatives.
Requirements
- Current and active Arizona Pharmacy Technician License.
- Current PTCB certification.
- Pharmacy, healthcare, customer service, operations, or administrative experience.
- Microsoft Office and data-entry experience.
- Strong attention to detail and problem-solving skills.
- Excellent communication skills.
- Strong organization and time-management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively.
- Ability to provide clear process guidance to others.
- Ability to lift and move up to 25 pounds.
- Frequent movement throughout the work area.
- Ability to stoop, kneel, crouch, bend, and twist.
- Ability to perform computer and data-entry work for extended periods.
Responsibilities
- Help coordinate daily workflow, workload, and operational priorities.
- Provide day-to-day process guidance and support to Returns Room employees.
- Support onboarding, training, and cross-training.
- Identify and communicate workflow, production, and quality concerns.
- Research and process returned medications and prescription packages.
- Communicate with patients and accurately document return-related activity.
- Use multiple systems to research and resolve operational and patient issues.
- Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
- Maintain proficiency across Returns Room functions and provide hands-on operational support.
- Contribute to continuous improvement and department initiatives.
Benefits
- Health coverage effective day 1, including medical, dental, and vision.
- 401(k) plan with company match.
- Holiday pay and paid time off.
- Education/Certification Program (Grow to Thrive).
- Career growth and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
