Pharmacy Operations Lead Representative - Returns - Express Scripts

Cigna Group•Tempe, AZ

5d•Onsite

About The Position

The Pharmacy Operations Lead Representative supports daily operations in the Tempe Returns Room while remaining actively involved in pharmacy operations. Working closely with the Returns Supervisor, this role helps coordinate workflow and operational priorities, provides process guidance to employees, and supports onboarding, training, and cross-training. The representative also researches and processes returned medications and prescription packages, communicates with patients, and documents return-related activity. The position reinforces standard operating procedures, quality and safety standards, HIPAA requirements, and company policies, while contributing to continuous improvement and departmental initiatives. This position is fully onsite at 7909 S. Hardy Drive in Tempe, Arizona. The schedule is Monday through Friday, 7:30 AM–4:00 PM Mountain Time. The role requires frequent movement around the work area, handling items weighing up to 25 pounds, and extended computer and data-entry work.

Requirements

Current and active Arizona Pharmacy Technician License.
Current PTCB certification.
Experience in pharmacy, healthcare, customer service, operations, or administration.
Microsoft Office and data-entry experience.
Strong attention to detail and problem-solving skills.
Excellent communication skills.
Strong organization and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively.
Ability to provide clear process guidance to others.
Ability to lift and move up to 25 pounds.
Ability to stoop, kneel, crouch, bend, and twist.
Ability to perform computer and data-entry work for extended periods.

Responsibilities

Help coordinate daily workflow, workload, and operational priorities.
Provide day-to-day process guidance and support to Returns Room employees.
Support onboarding, training, and cross-training.
Identify and communicate workflow, production, and quality concerns.
Research and process returned medications and prescription packages.
Communicate with patients and accurately document return-related activity.
Use multiple systems to research and resolve operational and patient issues.
Reinforce SOPs, quality standards, safety requirements, HIPAA requirements, and company policies.
Maintain proficiency across Returns Room functions and provide hands-on operational support.
Contribute to continuous improvement and department initiatives.