Pharmacy Technician - Returns - Express Scripts - Tempe, AZ

Cigna Healthcare•Tempe, AZ

1d•Onsite

About The Position

Express Scripts Pharmacy, a division of Evernorth Health Services and part of The Cigna Group, is hiring an experienced Arizona Certified Pharmacy Technician to work onsite at its Tempe Fulfillment Center. This role provides service and support related to medication returns, patient inquiries, and returns processing. The technician researches and resolves return-related issues and communicates with patients to reach timely, accurate resolutions. The position supports daily Returns Room operations, including prescription return processing, outbound patient outreach, documentation, inventory handling, and administrative support. Technicians are expected to develop proficiency across Returns Room processes and contribute to a collaborative, patient-focused environment. The role also rotates through Clerk Room responsibilities, including Resends, Pharmalink support, and Hazmat processing, while following company policies, regulatory requirements, and patient confidentiality standards. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific time. This is an onsite role in Tempe, Arizona.

Requirements

Arizona Pharmacy Technician License and PTCB certification are required.
Previous customer service, healthcare, pharmacy, operations, or administrative experience.
Knowledge of Microsoft Office applications and data entry processes.
Strong attention to detail and analytical problem-solving abilities.
Excellent verbal and written communication skills.
Ability to interact professionally with patients and colleagues at all levels.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work independently while contributing to team goals.
Ability to lift and move items weighing up to 25 pounds.
Frequent mobility throughout the work area and ability to stoop, kneel, crouch, bend, and twist during daily duties.
Ability to perform computer-based work and data entry for extended periods.

Responsibilities

Provide professional outbound communication to patients while meeting department quality and compliance standards.
Research, evaluate, and process returned medications and prescription packages to determine appropriate resolutions.
Document patient interactions, return details, and resolution activities in designated systems.
Maintain and support Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.
Process credits and return-related transactions within established authorization guidelines.
Process incoming mail and returned prescription shipments.
Use multiple systems and resources to investigate and resolve patient and operational issues.
Protect patient privacy and confidential health information in accordance with HIPAA and company policies.
Adapt to changing business needs and support multiple Returns Room functions.
Develop proficiency across major Returns Room responsibilities.
Support team objectives and participate in other departmental assignments as needed.