Administrative Support Coordinator I

CSU Careers•Turlock, CA

About The Position

This full-time position in University Police is available on or after December 7, 2026, and performs its responsibilities under general supervision. The incumbent provides front-counter customer service and administrative support for the daily operations of the University Police Department, including the Parking Management Bureau (PMB), Live Scan, and Parking operations. The role may coordinate office support functions for the department or an administrative head, using a broad range of office equipment, technology, and systems. Work includes preparing correspondence and reports, entering data and generating reports, maintaining databases and records, and managing electronic and voice communications. Some duties may involve desktop publishing software with graphics capabilities. The position supports public-facing services and transactions, including payment processing, cashiering, phone inquiries, parking citations and permits, and fingerprinting services. It also maintains financial and departmental records, supports University Police field operations at special events, and coordinates community outreach and promotional activities. The incumbent creates and maintains social media content in coordination with campus and external partners, supports the University Police Student Academy, and recommends updates to the department website. Additional training or certification may be required based on department or campus needs. Other related duties may be assigned.

Requirements

Completion of a high school program, technical/vocational program, or equivalent, combined with several years of related office work experience.
Ability to become fully functional in all technical aspects of work assignments.
Ability to understand and work within a variety of organizational structures.
Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.
Thorough knowledge of English grammar, punctuation, and spelling.
Ability to communicate clearly orally and in writing.
Ability to use and quickly learn office support technology systems and software packages.
Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software packages.
Ability to independently handle multiple work-unit priorities and projects.
Ability to independently apply a wide variety of policies and procedures, including where specific guidelines may not exist.
Working knowledge of budget policies and procedures.
Ability to perform standard business math, including calculating ratios and percentages, tracking financial data, and making simple projections.
Ability to draft and compose correspondence and standard reports.
Ability to effectively handle a broad range of interpersonal contacts, including higher-level and sensitive contacts.
Satisfactory completion of a background check is required for employment.
The person holding the position is a mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with applicable requirements.

Nice To Haves

Two years of office or related work experience.
Prior experience in a higher education or university setting.
Previous experience working with students in a university or educational setting.
Prior experience with Department of Justice fingerprinting requirements, Live Scan, and ink fingerprinting.
Experience with various social media platforms.
Prior experience with cash handling.
Prior experience working within a law enforcement agency.
Experience using MS Office and other software such as Concur, PeopleSoft, Adobe Suite, or FileMaker.

Responsibilities

Provide public services and process transactions, including cashiering, phone inquiries, and payment processing.
Provide front-counter, phone, email, and customer assistance related to PMB and Parking citations, permits, and department inquiries.
Assist with Live Scan and traditional ink fingerprinting services, ensuring accuracy and compliance with state and federal requirements.
Maintain the cash drawer, reconcile daily deposits, and ensure accurate financial balances.
Provide administrative support to University Police field operations at special events, including at a field command post or another designated location.
Use office equipment, technology, and systems—including word processing, spreadsheets, databases, and online systems—to enter data and generate reports.
Use and maintain PMB and other database systems for data entry, client support, and departmental reporting.
Provide problem resolution and technical issue support, handle account inquiries and citation reviews, and prepare summary reports.
Maintain accurate Live Scan statistical reports, Department of Justice submissions, client account invoice reports, and related departmental records.
Maintain records and files in accordance with applicable laws, regulations, and departmental procedures.
Organize and coordinate community outreach and promotional events, including New Student Orientation, Move-In Day, welcome booths, Warrior Wednesdays, and social media giveaways.
Create, post, and maintain social media content in coordination with University Advancement, ASI, Warrior HUB, other campus departments, and external law enforcement partners.
Coordinate the University Police Student Academy, manage applications, and facilitate communication between UPD staff and participants.
Monitor the department website and recommend updates to keep information accurate and accessible.
Obtain additional training or certification as required for professional development and changing industry standards.
Provide support to other areas as directed by an appropriate administrator and perform other duties as assigned.