Administrative Support I
About The Position
The Administrative Support I provides administrative support to managers and supports daily logistics, delivery, and warehouse operations. Duties include route monitoring; preparing and auditing route paperwork; answering phone calls and responding to email; handling customer issues; coordinating with vendors, customers, drivers, delivery teams, builders, general contractors, supervisors, and the Logistics Coordinator; and maintaining accurate records and reports. The role also supports driver training and onboarding documentation, freight processing, inventory updates, order and billing updates, and other warehouse functions as needed. The schedule is Monday through Saturday, with Friday and Sunday off. Hours are Monday 9:00 AM–5:30 PM and Tuesday through Saturday 11:30 AM–8:00 PM. Pay is $17.26 per hour.
Requirements
- High school diploma or equivalent.
- Proficiency in Microsoft Office, including Word and Excel.
- Strong written and verbal communication skills.
- Ability to multitask, pay close attention to detail, and work in a fast-paced office environment.
- Must be able to work evenings and Saturdays.
- Must pass a pre-employment background check.
- Maintain a professional and safe work environment.
- Customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data analysis, and professional phone skills.
- Ability to resolve conflict, listen effectively, and work without direct supervision.
- Professional demeanor and strong customer service skills.
Nice To Haves
- Post-high-school education is a plus.
- Prior customer service experience is preferred.
Responsibilities
- Assemble and audit route paperwork for the following day.
- Answer inbound phone calls from customers and delivery teams.
- Handle customer issues and provide customer service.
- Contact vendors regarding inbound damage or replacement orders.
- Respond to email in a timely manner.
- Address pending orders and process daily work orders; report their status to the Logistics Coordinator.
- File paperwork and other documents as needed.
- Assist with processing inbound delivery teams.
- Monitor delivery routes and track route progress; contact drivers hourly to address issues as needed.
- Call customers to obtain feedback about their delivery experience.
- Assist with completing POD packets available at the warehouse.
- Complete nightly closing reports.
- Print the Pull Sheet and mark live daily in the warehouse.
- Find and submit requested EPODs.
- Communicate with builders, general contractors, and supervisors to support customer satisfaction.
- Process and prepare freight for shipments and returns to vendors (RTVs).
- Assist with daily warehouse functions as needed.
- Update inventory daily, weekly, or monthly as required.
- Remotely assist delivery and installation teams as needed.
- Accurately update orders for billing as needed.
- Assist with driver training and onboarding documents for inexperienced drivers.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
