Administrative Support AST I

University of Florida • Gainesville, FL

2d • $15 - $17

About The Position

The Administrative Support AST I serves as the first point of contact for customers at Transportation and Parking Services (TAPS), engaging with customers in person and by telephone. The role interprets and explains policies and procedures to university students, staff, faculty, and visitors, and helps address their parking needs.

The position accurately records customer and sales/payment information, documents transactions, and prepares supporting documents for sales and payments, permit returns, charge adjustments, and revenue refunds. It also supports Student Traffic Court and the Hearing Authority by entering citation appeals and assisting with first- and second-level appeal processes. Additional duties include reviewing, researching, and correcting error reports, performing other administrative tasks, and completing special projects as assigned.

Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional additional hours may be required to meet departmental needs for seasonal permit renewals, events, and other assigned tasks.

Requirements

• High school diploma or equivalent.
• One year of relevant experience.

Nice To Haves

• Detailed knowledge of T2 Systems Flex parking management software.
• Detailed knowledge of UF PeopleSoft and UF GO applications.
• Detailed knowledge of Microsoft Office applications.
• Two years of customer service and money handling experience.

Responsibilities

• Serve as the first point of contact for TAPS customers in person and by telephone.
• Interpret and explain policies and procedures to university students, staff, faculty, and visitors.
• Address and facilitate customers’ parking needs.
• Record customer and sales/payment information accurately.
• Document transactions and prepare supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds.
• Enter citation appeals and support first- and second-level appeal processes for Student Traffic Court and the Hearing Authority.
• Review and research error reports and identify and resolve discrepancies.
• Perform other administrative tasks and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED