Administrative Support Specialist I

Town of Rolesville•Town Hall, NC

12h

About The Position

The Town of Rolesville is seeking an organized, detail-oriented self-starter to provide office support for its Planning Department. The role supports efficient departmental operations through word processing, reception, record keeping, filing, document preparation, data entry, and customer service. It also serves as Clerk for the Planning Board and Board of Adjustment, including preparing meeting materials and agendas, attending meetings, and taking summary notes and minutes as required. The position promotes effective service delivery, collaboration, courteous interactions, and the Town’s overall mission.

Requirements

High school diploma or GED.
One year of administrative and/or customer service experience, or an equivalent combination of education, training, and experience.

Nice To Haves

Experience working within local government.
Experience working with the CivicPlus platform.
Experience supporting, coordinating, or overseeing the operations of a Planning Board and/or Board of Adjustment.
North Carolina Certified Zoning Official accreditation.

Responsibilities

Act as receptionist by receiving and screening visitors and telephone calls, taking messages, and providing factual information about Town or departmental activities and functions, including explaining rules, policies, and procedures.
Create correspondence, reports, forms, and specialized documents related to the organizational unit.
Enter, edit, and retrieve data and prepare periodic or special reports using computer systems and established formats and menus.
Prepare and update reports and records, including performing arithmetic calculations and consolidating materials from multiple sources.
Maintain records and process forms such as work orders and purchase requisitions; perform arithmetic or standard statistical calculations as needed.
Organize historical files to comply with local, state, and federal record-retention laws and policies.
Operate standard office equipment and any applicable departmental-specific equipment.
Serve as Clerk for the Planning Board and Board of Adjustment, including compiling meeting materials, preparing agendas, attending meetings, and taking summary notes and minutes as required.
Identify opportunities to improve service delivery, provide recommendations, and collaborate with team members to achieve departmental goals.
Promote the Town’s mission and a harmonious, effective workplace through courteous and cooperative interactions with the public and staff.
Perform other duties as assigned.