Administrative Support I

Access•Hamtramck, MI

19h•Onsite

About The Position

Under direct supervision, the Administrative Support I uses basic skills gained through experience and training to provide clerical support to an assigned functional area. The role provides a welcoming and informative presence, supports clients and visitors, and helps maintain the safety, security, and confidentiality of the agency and its clients. Depending on the assigned functional area, duties may include scheduling appointments and admissions, maintaining calendars, entering routine data, preparing client or patient forms and files, assisting with reporting, and performing standardized testing according to established procedures.

Requirements

High school diploma or GED equivalent.
At least 6 months of previous administrative or clerical experience, or 1 year preferred; an equivalent combination of experience, education, and/or training approved by Human Resources may also qualify.
Knowledge of basic concepts, principles, and practices of office administration.
Depending on the assigned functional area, knowledge of billing systems, co-pays, deductibles, insurance verifications, referrals, and prior authorizations.
Depending on the assigned functional area, knowledge of basic medical terminology.
Depending on the assigned functional area, knowledge of OSHA standards and universal precautions.
Skill in operating standard office equipment and required software applications, including Microsoft Office.
Depending on the assigned functional area, skill in operating electronic medical record software, database software, and/or the MI WIC database.
Ability to communicate effectively, both orally and in writing.
Ability to organize and prioritize multiple tasks and meet deadlines.
Ability to provide a high level of customer service to internal and external contacts.
Ability to work independently and collaboratively within a team environment.
Ability to maintain confidentiality of agency and client information.
For the medical clinic, ability to use medical terminology.

Responsibilities

Answer phones, screen incoming calls, gather routine information, and direct callers to the appropriate destination.
Take and deliver messages as needed.
Schedule appointments and admissions for clients and set up client reminders as needed.
Answer questions and concerns, collect information and documentation, provide information on program requirements, and schedule patients or clients.
Distribute documentation to the appropriate destination.
Provide a welcoming, informative presence at the assigned workstation.
Remain aware of surroundings and notify a supervisor of suspicious or threatening behavior.
Account for the safety and security of the building.
Greet visitors, determine their service needs, and direct them to the appropriate area or individual.
Type, copy, file, and fax documents as needed.
Prepare and sort mail.
Order supplies as needed.
Maintain agency confidentiality and client privacy.
Schedule and maintain appointment calendars for sessions, individuals, or groups, as applicable.
Enter routine data into database software, as applicable.
Prepare client or patient forms and files in hard copy and/or electronically, as applicable.
Assist in gathering data for regular reporting based on the assigned functional area, as applicable.
Perform standardized testing according to established guidelines and procedures, including hemoglobin testing, obtaining weight and measurements, and documenting results, based on the assigned functional area.
Operate standard office equipment and use required software applications.
Perform other duties and responsibilities as assigned.