Administrative Support Specialist I AS9488

Oklahoma State University•Stillwater, OK

1d•Onsite

About The Position

This position is responsible for performing functions in the Academic Records Unit consistent with policies of the University and State Regents for Higher Education. Fulfill official transcript and eTranscript requests, assist in creating and maintaining the digital student file for both current and former students, process changes to student academic records, and ensure the integrity of student records in Banner. Requires a thorough understanding of Banner, a high degree of accuracy and attention to detail, and ability to work and participate in a team environment. Specific: Responsibilities include fulfilling official transcript requests, maintaining the eTranscript administrative site, legacy transcript record conversion and providing exceptional customer service. Imaging responsibilities include document preparation, scanning from multiple media sources, image quality adjustments, indexing, and quality control. Additional responsibilities include processing changes to student academic records (ex: major changes, grade changes, cancellations, withdrawals, name, ID and address changes, tuition and fee adjustments, enrollment exceptions, Buckley flag maintenance, academic suspensions, etc.), and ensuring the integrity of the student records in the University Student Information System. Other duties as assigned. Standard Performance Requirements: Actively endorse and support OSU’s mission and work toward fulfillment of vision and goals for OSU, exemplify in performance and behaviors OSU’s values. Take advantage of professional development and training opportunities to maximize productivity and effectiveness. Maintain safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures. Consistently portray a professional image in personal appearance, dress, and communications. Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure. Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students, co-workers, supervisors, customers, and clients. Actively identify and promptly report all issues to supervisor using approved issue resolution procedures. Any omission or misrepresentation of reporting known issues will be considered substandard performance.

Requirements

High School/GED (degree must be conferred on or before agreed upon start date)
One year of clerical/customer service experience
Proficient with common software packages (e.g. Microsoft Word and Excel)

Nice To Haves

Bachelor's in Business or related field
Thorough understanding of Banner
High degree of accuracy and attention to detail
Ability to work and participate in a team environment

Responsibilities

Fulfill official transcript and eTranscript requests
Assist in creating and maintaining the digital student file for both current and former students
Process changes to student academic records
Ensure the integrity of student records in Banner
Maintain the eTranscript administrative site
Legacy transcript record conversion
Provide exceptional customer service
Document preparation for imaging
Scanning from multiple media sources
Image quality adjustments
Indexing
Quality control for imaging
Processing changes to student academic records (e.g., major changes, grade changes, cancellations, withdrawals, name, ID and address changes, tuition and fee adjustments, enrollment exceptions, Buckley flag maintenance, academic suspensions, etc.)
Ensure the integrity of student records in the University Student Information System
Other duties as assigned
Actively endorse and support OSU’s mission and work toward fulfillment of vision and goals for OSU
Exemplify in performance and behaviors OSU’s values
Take advantage of professional development and training opportunities to maximize productivity and effectiveness
Maintain safe, clean, and pleasant work area by eliminating clutter and complying with rules and procedures
Consistently portray a professional image in personal appearance, dress, and communications
Maintain confidences and protect security of operations by keeping information confidential and equipment/facilities secure
Maintain and promote a positive work environment by behaving and communicating in a manner that is respectful of students, co-workers, supervisors, customers, and clients
Actively identify and promptly report all issues to supervisor using approved issue resolution procedures