Administrative Support I

TAGG Logistics/Hub Group•Stow, OH

About The Position

The Administrative Support I provides administrative support to managers and supports office and warehouse operations. Duties include route monitoring, clerical work, filing, answering calls and emails, handling customer issues, assisting with delivery team processing, and helping with driver training and onboarding documents. The role requires a friendly, professional demeanor, strong customer service and communication skills, dependability, and the ability to multitask in a fast-paced environment with limited direct supervision. The schedule is Monday through Saturday, 10:00 a.m. to 6:30 p.m., with Sunday and Thursday off. Pay is $16.42 per hour.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Ability to work evenings and Saturdays.
Pass a pre-employment background check.
Maintain a professional and safe work environment.
Customer service, organizational, time-management, problem-solving, documentation, data-analysis, and professional phone skills.
Ability to be accountable and dependable, listen effectively, resolve conflicts, and communicate professionally.

Nice To Haves

Post-high-school education is a plus.
Prior customer service experience is preferred.

Responsibilities

Assemble and audit route paperwork for the following day.
Answer inbound calls from customers and delivery teams and respond to emails promptly.
Handle customer issues and contact vendors about inbound damage or replacement orders.
Address pending orders and process daily work orders, communicating their status to the Logistics Coordinator.
File paperwork and other documents as needed.
Assist with processing inbound delivery teams and with daily warehouse functions as needed.
Monitor delivery routes during the shift, track route progress, and call drivers hourly to address issues as needed.
Call customers to obtain feedback about their delivery experience.
Assist in completing available proof-of-delivery (POD) packets at the warehouse and find and submit requested electronic PODs (EPODs).
Prepare nightly closing reports.
Print the Pull Sheet and mark live daily in the warehouse.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Process and prepare freight for shipments and vendor returns (RTVs).
Update inventory daily, weekly, or monthly as required.
Remotely assist delivery and installation teams as needed.
Accurately update orders for billing as needed.
Perform other duties and responsibilities as assigned.