Administrative Support I

Hub Group•Colorado Springs, CO

22h

About The Position

The Administrative Support I provides administrative support to managers and supports daily delivery, warehouse, and logistics operations. Duties include clerical work, route monitoring, customer and vendor communications, paperwork and document processing, and assisting with driver training and onboarding documents for inexperienced drivers. The role requires a friendly, professional demeanor, strong customer service and communication skills, attention to detail, and the ability to multitask in a fast-paced office environment. The schedule is Monday through Saturday, with Friday and Sunday off. Monday hours are 9:00 a.m. to 5:30 p.m.; Tuesday through Saturday hours are 11:30 a.m. to 8:00 p.m. Pay is $17.26 per hour.

Requirements

High school diploma or equivalent; post-high-school education is a plus.
Proficiency in Microsoft Office, including Word and Excel.
Strong written and verbal communication skills.
Ability to multitask, attention to detail, and ability to work in a fast-paced office environment.
Must be able to work evenings and Saturdays.
Must pass a pre-employment background check.
Maintain a professional and safe work environment.
Strong customer service, organizational, time-management, problem-solving, accountability, dependability, documentation, data-analysis, professional phone, conflict-resolution, and listening skills.

Nice To Haves

Post-high-school education.
Prior customer service experience.

Responsibilities

Assemble and audit route paperwork for the following day.
Answer inbound phone calls from customers and delivery teams.
Handle customer issues and contact vendors about inbound damage or replacement orders.
Respond to emails and pending orders in a timely manner.
File paperwork and other documents, and find and submit requested EPODs.
Assist with driver training and onboarding documents for inexperienced drivers.
Assist in processing inbound delivery teams and freight shipments or returns to vendors (RTVs).
Monitor delivery routes and track route progress; contact drivers hourly to address issues as needed.
Remotely assist delivery and installation teams as needed.
Call customers to obtain feedback about their delivery experience.
Assist with completing POD packets available at the warehouse.
Complete nightly closing reports.
Process daily working orders and communicate their status to the Logistics Coordinator.
Print the Pull Sheet and mark live daily in the warehouse.
Communicate with builders, general contractors, and supervisors to support customer satisfaction.
Update inventory daily, weekly, or monthly as required.
Accurately update orders for billing as needed.
Assist with daily warehouse functions as needed.
Perform other duties and responsibilities as assigned.