Administrative Assistant Jobs in Reno, TX

About The Position

Requirements

• Approximately 2 years of administrative, customer service, order support, or related experience.
• Strong verbal communication skills and the ability to communicate clearly and professionally with customers by phone.
• Customer service skills, including active listening, problem-solving, and a helpful, service-oriented approach.
• Practical working knowledge of Microsoft Excel, including the ability to explain how to create and use a table.
• Strong general computer and systems aptitude, including the ability to learn and navigate multiple internal systems.
• Comfort using phone systems to manage incoming calls and follow-ups.
• Positive, engaged, and self-motivated work style with a focus on high-quality support.
• Ability to work independently and contribute effectively to a busy team environment.

Nice To Haves

• Experience with SAP for order management, billing, or related processes.
• Experience with Salesforce or similar CRM systems.
• Order entry or order management experience in a process-driven environment.
• Experience supporting returns, invoice issues, or billing holds.
• Background in precast, manufacturing, distribution, banking operations, or another structured, process-oriented setting.

Responsibilities

• Provide backup coverage for incoming customer calls and deliver prompt, professional assistance.
• Gather customer information, document it accurately, and coordinate appropriate follow-up actions.
• Complete data entry and standard order entry tasks accurately.
• Track orders from entry through fulfillment and follow up on order status as needed.
• Document product return requests, coordinate next steps, and ensure proper processing.
• Research and help resolve blocked billings and invoice holds using internal systems and processes.
• Use Microsoft Excel and internal systems to maintain accurate customer, order, and billing information.
• Provide general administrative support, including handling emails, organizing information, and supporting daily office operations.
• Communicate professionally with customers by phone to address questions, concerns, and order-related issues.
• Collaborate with team members on customer service, order management, returns, and billing activities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for the employee and dependents
• Short- and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave