Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command•West Point, NY

5d•Onsite

About The Position

This developmental NF-02/03 position is located at the School Age Center in West Point, New York, and provides administrative and customer-service support for Child and Youth Services (CYS) operations. The role serves children, youth, parents, and other visitors; supports program registrations and records; and helps coordinate hourly care reservations and vacancies. CYS employees working at least 15 hours per week are eligible for a 100% childcare fee discount for the first child and a 25% discount for each subsequent child. Incentives and bonuses will not be paid. The position may require varying or rotating shifts between 6:00 AM and 6:00 PM, including split shifts, evenings, weekends, and holidays. Travel to on- and off-post locations is required. Candidates must meet qualification, eligibility, and background requirements; complete required employment verification and background checks; maintain a current health assessment and required immunizations; and complete annual training and demonstrate on-the-job competence. A one-year probationary period may be required. The role has two qualification levels. NF-02 requires office-setting experience applying administrative and clerical procedures, customer-service concepts, and communication techniques, as well as experience with office automation and Microsoft Office. NF-03 requires professional office experience with filing systems and records, customer service and business communication skills, accurate written-material preparation, Microsoft Office proficiency, and experience maintaining automated databases. NF-03 applicants must also have at least one year of experience equivalent to NF-02. Experience using automated systems for childcare operations is highly preferred. No education qualification is required. The position offers employee benefits and amenities described in the posting, including free on-post gym membership, PX shopping, access to on-base housing, discounted attraction tickets and tours, and MWR outdoor recreation opportunities. Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays. Commissary privileges are temporarily authorized for CYS employees, excluding tobacco and alcohol purchases, through December 31, 2026.

Requirements

NF-02: Experience in an office setting applying administrative and clerical procedures, customer-service concepts, and communication techniques in a professional environment.
NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
NF-03: Experience demonstrating customer-service and business-communication skills.
NF-03: Demonstrated knowledge of correct grammar and composition techniques for accurately preparing written material from varied sources.
NF-03: Demonstrated computer proficiency with applications including Windows and Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
NF-03: Experience entering and maintaining information in automated databases.
NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
Meet qualification, eligibility, and background requirements for the position.
Provide direct deposit information and a Social Security card.
Satisfactorily complete an E-Verify employment verification check and required pre-employment background checks, including a Child Care Tier 1 background investigation.
Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccination.
Complete annual training within the prescribed timeframe and demonstrate on-the-job competence.
Travel to on- and off-post locations as required.

Nice To Haves

Experience using automated systems for childcare operations; this experience must be clearly described on the resume to be considered for highly preferred status.

Responsibilities

Receive children, youth, parents, and other visitors courteously and professionally.
Answer telephone calls, determine their purpose, and direct callers to appropriate staff.
Ensure parents, children, youth, and visitors sign into the program before passing the facility reception area.
Monitor children’s departures to ensure only authorized individuals remove them from the building.
Register and terminate children and youth in the CYS program and/or waiting-list database.
Use the Child and Youth Management System (CYMS) to record customer transactions and enter data into predefined categories for reports and tracking.
Provide administrative support, including preparing mail, copying and distributing materials, and preparing correspondence, memorandums, briefings, Daily Activity Reports, and other materials for day-to-day operations.
Explain policies related to patron fees, waiting lists, enrollments, terminations, and program events.
Coordinate hourly-care program vacancies and reservations as required.

Benefits

CYS employee childcare fee discount for employees working at least 15 hours per week: 100% discount for the first child and 25% for the second and subsequent children.
Temporary limited commissary privileges for CYS employees, excluding tobacco and alcohol products, through December 31, 2026.
Free on-post gym membership through MWR.
Post Exchange (PX) shopping.
Access to on-base housing.
Discounted tickets and tours for attractions, including Disneyland and other major theme parks.
Outdoor recreation rentals and excursions via MWR.
Access to on-base pools and family-friendly parks.
Regular full-time and part-time employees are eligible for health and life insurance.
Regular full-time and part-time employees are eligible to participate in 401(k) and retirement plans.
Regular full-time and part-time employees receive paid personal time off and federal holidays.
NAF flexible employees may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
Training, education, and certification programs may be available for professional development and career advancement.