Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Warren, MI

4d • Onsite

About The Position

This developmental NF-02/03 position is located at the Detroit Arsenal, Michigan, and provides administrative and customer-service support for Child and Youth Services (CYS). The assistant receives children, youth, parents, and visitors; directs callers; monitors facility sign-in and authorized departures; and registers or terminates participants in CYS programs and waiting lists. The role uses the Child and Youth Management System (CYMS) to record customer transactions and enter information for reports and tracking. It also supports daily operations through mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and related administrative work. The assistant explains policies about fees, waiting lists, enrollment, termination, and program events, and coordinates hourly-care vacancies and reservations as needed.

The position may require irregular hours, evenings, and/or weekends, as well as travel to on- and off-post locations. Situational telework may be available, including emergency and OPM-prescribed unscheduled telework. Applicants must meet background and eligibility requirements, complete required pre-employment checks and annual training, and maintain a current health assessment consistent with Army and DoD policy. A one-year probationary period may be required.

The announcement may be used to fill additional vacancies, and staff may be assigned to locations as mission needs require. The area of consideration is people living within 50 miles of Detroit, Michigan, including eligible Military Spouse Preference and Involuntarily Separated Military Preference candidates. Permanent Change of Station costs are not authorized. Incentives will not be paid.

Requirements

• NF-02: Experience in an office setting applying administrative and clerical procedures, customer-service concepts, and professional communication techniques.
• NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• NF-03: Experience demonstrating customer-service and business-communication skills.
• NF-03: Demonstrated knowledge of grammar and composition techniques for accurately preparing written material from a variety of sources.
• NF-03: Demonstrated computer proficiency with applications including Windows, Word, PowerPoint, Excel, and Outlook.
• NF-03: Experience entering and maintaining information in automated databases.
• NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements for the position; satisfactorily complete employment verification (E-Verify) and required pre-employment background checks, including a Child Care Tier 1 investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations required by current Army and DoD policy, including annual influenza vaccination.
• Successfully complete annual training within the prescribed timeframe and demonstrate on-the-job competence.
• Provide direct-deposit information and a Social Security card.
• Submit a resume of two pages or less that clearly demonstrates relevant experience, skills, knowledge, and abilities.
• Travel to on- and off-post locations is required.
• May be subject to irregular hours, evenings, and/or weekends.

Nice To Haves

• Experience using automated systems for childcare operations.
• Experience with summer camp or after-school programs.
• Experience with Army or other military Child and Youth Services programs.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephones, determine the nature of calls, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before entering beyond the facility reception area.
• Monitor children’s departures to ensure that only authorized individuals remove them from the building.
• Register and terminate children and youth in CYS programs and/or the waiting-list database.
• Use CYMS to record customer transactions and enter data into predefined categories for reporting and tracking.
• Provide administrative support, including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day-to-day operational requirements.
• Explain policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• First child: 100% CYS childcare fee discount for employees working at least 15 hours per week.
• Second and subsequent children: 25% CYS childcare fee discount for employees working at least 15 hours per week.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Professional development opportunities, including training, education, and certification programs.
• Access to some on-base facilities, including fitness centers and libraries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed