Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Silver Spring, MD

4d • Onsite

About The Position

This developmental NF-02/03 position is located at Child and Youth Services (CYS) in Silver Spring, Maryland. The assistant provides reception and administrative support for day-to-day CYS operations, serves children, youth, parents, and visitors, and maintains program information and records. The role may involve irregular hours, evenings, and/or weekends, as well as travel to on- and off-post locations.

Requirements

• For NF-02: Experience in an office setting applying administrative and clerical procedures, customer-service concepts, and professional communication techniques.
• For NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• For NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• For NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• For NF-03: Customer-service and business-communication skills.
• For NF-03: Knowledge of grammar and composition techniques to accurately prepare written material from various sources.
• For NF-03: Proficiency using computers and Microsoft Office Suite applications, including Windows, Word, PowerPoint, Excel, and Outlook.
• For NF-03: Experience entering and maintaining information in automated databases.
• For NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements; a one-year probationary period may be required.
• Complete employment verification through E-Verify and required pre-employment background checks, including a Child Care Tier 1 background investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations, including annual influenza vaccination.
• Complete annual training within prescribed time frames and demonstrate on-the-job competence.
• Submit a resume of no more than two pages.
• Live within a 60-mile radius of Silver Spring, Maryland, subject to the stated preference exceptions.
• Provide direct-deposit information and a Social Security card.
• Travel to on- and off-post locations as required.

Nice To Haves

• Experience using automated systems for childcare operations is highly preferred or considered best qualified.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their nature, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before entering beyond the facility reception area.
• Monitor children’s departures to ensure they are released only to authorized individuals.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use the Child and Youth Management System (CYMS) to record customer transactions and enter data for reports and tracking.
• Provide administrative support, including preparing mail, copying and distributing materials, and preparing correspondence, memorandums, briefings, Daily Activity Reports, and other operational materials.
• Explain policies concerning patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate vacancies and reservations for the hourly care program as required.

Benefits

• CYS employee childcare fee discount: 100% for the first child and 25% for the second and subsequent children, for employees working at least 15 hours per week.
• Many employees have opportunities for professional development through training, education, and certification programs.
• Access to some on-base facilities, including fitness centers and libraries.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed