Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Fort Detrick, MD

1d • Onsite

About The Position

This position is located at Fort Detrick, Maryland, and supports Child and Youth Services (CYS) operations. The assistant provides reception and customer service for children, youth, parents, and visitors; manages sign-in and authorized departures; registers and terminates participants in CYS programs and waiting lists; records customer transactions and data in the Child and Youth Management System (CYMS); and performs administrative support for day-to-day operations. The position may involve irregular hours, evenings, and/or weekends, and travel to on- and off-post locations is required.

The position is advertised at NF-02 and NF-03. NF-02 qualifications include office-setting experience applying administrative and clerical procedures, customer service concepts, communication techniques, office automation, and Microsoft Office applications. NF-03 qualifications include professional office experience managing filing systems and documents, customer service and business communication skills, accurate written-material preparation, computer proficiency, automated database experience, and at least one year of experience equivalent to NF-02. Experience using automated systems for childcare operations is highly preferred. Education is not a qualification requirement.

Requirements

• For NF-02: Experience in an office setting applying administrative and clerical procedures, customer service concepts, and professional communication techniques.
• For NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• For NF-02: Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• For NF-03: Professional office experience managing filing systems and maintaining documents such as attendance records and official correspondence.
• For NF-03: Experience demonstrating customer service and business communication skills.
• For NF-03: Demonstrated knowledge of grammar and composition techniques to accurately prepare written material from a variety of sources.
• For NF-03: Demonstrated computer proficiency with applications including Windows, Word, PowerPoint, Excel, and Outlook.
• For NF-03: Experience entering and maintaining information in automated databases.
• For NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements for the position.
• Satisfactorily complete an employment verification (E-Verify) check and required pre-employment background checks, including a Child Care Tier 1 background investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations, including annual influenza vaccinations.
• Complete annual training requirements within prescribed time frames and demonstrate on-the-job competence.
• Submit a resume of no more than two pages that clearly demonstrates relevant experience, skills, knowledge, and abilities.
• Live within the local surrounding area, defined as a 100-mile radius of Fort Detrick, Maryland, subject to the stated preference exceptions.
• Provide direct-deposit information and a Social Security card.
• A one-year probationary period may be required.
• Be available for possible irregular hours, evenings and/or weekends, and travel to on- and off-post locations.

Nice To Haves

• Experience utilizing automated systems for childcare operations is highly preferred or considered best qualified.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their nature, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before entering beyond the reception area.
• Monitor children’s departures to ensure they are removed from the building only by authorized individuals.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use the Child and Youth Management System (CYMS) to record customer transactions and enter data into predefined categories for reports and tracking.
• Provide administrative support, including preparing, copying, and distributing mail, correspondence, memorandums, briefings, Daily Activity Reports, and other materials for day-to-day operations.
• Explain policies concerning patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• CYS employee childcare fee discount: 100% for the first child and 25% for the second and subsequent children, for employees working at least 15 hours per week.
• Regular full-time and part-time employees are eligible for health and life insurance enrollment, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Opportunities for professional development, including training, education, and certification programs.
• Access to some on-base facilities, including fitness centers and libraries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed