Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Rock Island, IL

2d • Onsite

About The Position

This part-time developmental NF-02/03 position supports the School Age Center at Rock Island Arsenal in Rock Island, Illinois. The Administrative Support Assistant provides reception, customer service, recordkeeping, and administrative support for Child and Youth Services (CYS) operations. The role includes assisting families and visitors, managing program enrollment information, using the Child and Youth Management System (CYMS), and supporting day-to-day program requirements. The position may involve irregular hours, evenings, and/or weekends, as well as travel to on- and off-post locations.

Applicants may be considered at either grade. NF-02 candidates need office-setting experience applying administrative and clerical procedures, customer service concepts, communication techniques, and office automation. NF-03 candidates need professional office experience involving filing systems and documents, strong customer service and business communication skills, accurate written composition, computer proficiency, database experience, and at least one year of experience equivalent to NF-02. Experience with automated databases such as CYMS for childcare operations is highly preferred.

The position is open to candidates within the local commuting area, defined as 100 miles from Rock Island Arsenal. A current health assessment and required immunizations, background checks, annual training, and demonstrated on-the-job competence are required. The announcement also notes a CYS employee childcare fee discount for employees working at least 15 hours per week: a 100% discount for the first child and a 25% discount for each subsequent child. Regular full-time and part-time Army NAF employees may be eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays; eligibility details vary by employee category.

Requirements

• NF-02: Experience in an office setting applying administrative and clerical procedures, customer service concepts, and communication techniques in a professional environment.
• NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• NF-03: Experience demonstrating customer service and business communication skills.
• NF-03: Demonstrated knowledge of grammar and composition techniques to accurately prepare written material from a variety of sources.
• NF-03: Demonstrated proficiency using computers and Microsoft Office Suite applications, including Windows, Word, PowerPoint, Excel, and Outlook.
• NF-03: Experience entering and maintaining information in automated databases.
• NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements for the position; a one-year probationary period may be required.
• Complete employment verification (E-Verify) and required pre-employment background checks, including a Child Care Tier 1 background investigation under AR 215-3, 2-15.m.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccinations.
• Complete annual training requirements within the prescribed time frame and demonstrate on-the-job competence.
• Provide direct deposit information and a Social Security card.
• Submit a resume of two pages or less that clearly demonstrates relevant experience, skills, knowledge, and abilities.
• Be available for possible irregular hours, evenings and/or weekends, and travel to on- and off-post locations.

Nice To Haves

• Experience using automated database systems such as CYMS for childcare operations is highly preferred.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their purpose, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before passing the facility reception area.
• Monitor children’s departures to ensure that only authorized individuals remove them from the building.
• Register and terminate children or youth in the CYS program and/or waiting-list database.
• Use CYMS to record customer transactions and enter information into predefined categories for reports and tracking.
• Provide administrative support, including preparing mail, copying and distributing materials, and preparing correspondence, memorandums, briefings, Daily Activity Reports, and other day-to-day operational materials.
• Explain policies concerning patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• CYS employee childcare fee discount for employees working at least 15 hours per week: 100% discount for the first child and 25% discount for the second and subsequent children.
• Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401(k) and retirement plans, and paid personal time off and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some flexible employees may also be eligible for health insurance.
• Army NAF employees may have access to on-base facilities, including fitness centers and libraries.
• Professional development opportunities may include training, education, and certification programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed