Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • West Point, NY

1d • Onsite

About The Position

This developmental NF-02/03 position supports CYS Parent & Outreach Services at West Point, New York. The assistant provides front-desk and administrative support, helps manage children’s and youths’ program enrollment and records, communicates program policies, and coordinates hourly-care vacancies and reservations. The position may involve varying or rotating shifts between 6:00 AM and 6:00 PM, split shifts, evenings, weekends, and holidays. Travel to on- and off-post locations is required.

Requirements

• Meet qualification, eligibility, and background requirements for the position.
• Provide direct deposit information and a Social Security card.
• Satisfactorily complete an E-Verify employment verification check.
• Satisfactorily complete pre-employment background checks under AR 215-3 and a Child Care Tier 1 background investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations, including annual influenza vaccinations.
• Complete annual training within the prescribed time frame and demonstrate on-the-job competence.
• Be available for varying or rotating shifts between 6:00 AM and 6:00 PM, including split shifts, evenings, weekends, and holidays as required.
• Travel to on- and off-post locations as required.
• NF-02: Have office-setting experience demonstrating administrative and clerical procedures, customer service concepts, and professional communication techniques; experience using office automation to prepare documents, manage files, and maintain records; and experience using Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
• NF-03: Have professional office experience involving filing systems and document maintenance, such as attendance records and official correspondence; customer service and business communication skills; knowledge of grammar and composition for preparing written material from varied sources; proficiency with computers and Microsoft Office Suite, including Windows, Word, PowerPoint, Excel, and Outlook; experience entering and maintaining information in automated databases; and at least one year of experience equivalent to the next lower grade level, NF-02.
• Keep the resume to two pages or less and clearly document relevant experience, skills, knowledge, and abilities.

Nice To Haves

• Experience using automated systems for childcare operations; this is identified as a highly preferred qualification.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their purpose, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before entering beyond the facility reception area.
• Monitor children’s departures and ensure they are released only to authorized individuals.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use the Child and Youth Management System (CYMS) to record customer transactions and enter information into predefined categories for reports and tracking.
• Provide administrative support, including preparing, copying, and distributing mail, correspondence, memorandums, briefings, Daily Activity Reports, and other materials needed for day-to-day operations.
• Explain policies regarding patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• CYS employee childcare fee discount for employees working at least 15 hours per week: 100% discount for the first child and 25% for the second and each subsequent child.
• Temporary limited commissary privileges, excluding tobacco and alcohol purchases, through December 31, 2026.
• Free on-post gym membership through MWR.
• Post Exchange (PX) shopping access.
• Access to on-base housing, pools, family-friendly parks, and outdoor recreation rentals and excursions.
• Discounted tickets and tours for attractions, including major theme parks.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some flexible employees may also be eligible for health insurance.
• Training, education, and certification programs may support professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed