Accounts Receivable Specialist Jobs

About The Position

Requirements

• 1 to 3 years of experience, preferably in accounts receivable capacity.
• Call center experience is considered an asset.
• College diploma in accounting, business, or related field.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
• Ability to work independently.

Nice To Haves

• Call center experience is considered an asset.

Responsibilities

• Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances (call center environment).
• Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
• Communicate via phone, email, fax, and letters with customers regarding payment status of invoices.
• Perform reconciliations for assigned accounts to maintain accuracy.
• Follow up on collection calls with customers (external and internal).
• Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
• Build strong working relationships with field teams to support collection efforts.
• Proactively work with customers and field operations to resolve discrepancies.
• Reconcile account status using current and historical billing and payment activity analysis.
• Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
• Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
• Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
• Monitor changes in customers' financial status and payment patterns.
• Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
• Perform any other tasks as assigned or required.