Structure AR Collections Specialist

Kowalski Construction Inc•Phoenix, AZ

9h•$22 - $25•Onsite

About The Position

The Structure Accounts Receivable Collections Specialist ensures billing is completed according to standard operating procedures, collects on open invoices, and maintains accurate notes for each project. The role supports customer satisfaction by addressing customer needs and complaints, resolving issues within company-policy time frames, and maintaining customer relationships through phone, mail, and email communications. The specialist reviews weekly reports and verifies the accuracy of estimates, invoices, and accounts receivable records. Responsibilities also include initiating collection communications, determining responsible parties for payment, maintaining the Accounting Log, preparing documentation for third-party collection agencies, auditing collection procedures, confirming job information across company systems, and researching discrepancies. The position evaluates difficult or past-due accounts, assists with write-off and discount decisions, supports timely payment processes, and identifies accounts that may require third-party collections or court action. The role contributes to the team through department meetings and daily receivables huddles, administrative support, and backup coverage for colleagues. It is full-time and in-office, Monday through Friday, for 40 hours per week, and reports to the Controller.

Requirements

High school diploma or equivalent.
Proven customer support experience.
Customer orientation and ability to adapt and respond to different personalities.
Ability to handle and make decisions in difficult situations.
Strong phone skills, including call handling and active listening.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and manage time effectively with little supervision.
Consistent follow-through.
Microsoft Office proficiency, including intermediate proficiency in Excel.
At least 3 years of accounts receivable experience.
Proven problem-solving ability and ability to evaluate situations and offer solutions.

Nice To Haves

QuickBooks experience.
Construction experience.
DASH experience.
NetSuite experience.

Responsibilities

Maintain customer satisfaction and respond to customer needs and complaints, researching and resolving issues within company-policy time frames.
Maintain customer relationships and trust through open communication by phone, mail, or email.
Participate in department meetings and review weekly reports for the accuracy of estimates and invoices.
Initiate customer calls and emails to obtain payments and payment-status information, and perform collections activities.
Determine the responsible party for payment and maintain accurate notes and dates in the Accounting Log.
Research and compile documentation for third-party collection agency files.
Verify accounts receivable reports against the relevant software.
Help ensure collection procedures are accurate and timely; assist in determining responsible parties and review the Accounting Log.
Confirm job information and status in DASH, Albi, QuickBooks, and NetSuite, and research discrepancies between systems.
Evaluate difficult accounts and assist with decisions regarding write-offs and discounts.
Implement processes to support timely payment and ensure accounts are addressed for collection according to company policies.
Submit accounts to a third-party collection agency when internal collection efforts have been exhausted, and identify past-due files that may require court action.
Maintain a positive, friendly, and professional attitude consistent with company values.
Complete administrative tasks as needed, communicate with the team, participate in daily receivables huddles, and provide backup support during team members’ absences.