AR Collections Specialist
Divisions Maintenance Group•Cincinnati, OH
•Onsite
About The Position
The Accounts Receivable/Collections Specialist manages complex accounts receivable portfolios, resolves outstanding balances, and conducts root cause analysis to help prevent recurring issues. The position uses independent judgment and critical thinking to address complex AR discrepancies, improve collection processes, and support cash flow performance. The specialist works with internal stakeholders and external customers to identify causes of payment delays, implement corrective actions, and strengthen account performance.
Requirements
- At least 2 years of progressive collections or accounts receivable experience, including handling complex accounts.
- Strong working knowledge of general accounting principles and accounts receivable processes.
- Demonstrated experience conducting root cause analysis and resolving multi-layered billing or payment issues.
- Ability to exercise sound judgment and make independent decisions within established guidelines.
- Critical thinking and analytical skills.
- Intermediate to advanced proficiency in Microsoft Excel.
- Excellent verbal and written communication skills, including the ability to clearly articulate resolutions and influence outcomes.
- Ability to manage competing priorities in a fast-paced, high-volume environment.
- Professionalism, resilience, and the ability to maintain composure in challenging situations.
- Ability to manage stress in a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
Responsibilities
- Manage and analyze an assigned AR portfolio, proactively identifying and resolving complex aging issues.
- Conduct root cause analysis of recurring payment delays, disputes, short-pays, and unapplied cash, and implement long-term solutions.
- Evaluate account status and risk exposure and determine appropriate resolution strategies using independent judgment.
- Lead collection efforts for high-value, escalated, or strategically significant accounts.
- Research and resolve billing discrepancies in collaboration with Sales, Billing, and other internal departments.
- Process credits and write-offs within established authority levels and in compliance with company policy.
- Identify trends affecting collection performance and recommend process improvements.
- Maintain detailed documentation of account activity, resolutions, and action plans.
- Provide account status reports and recommendations to leadership as needed.
- Perform additional duties and special projects in support of departmental and organizational objectives.
- Perform other duties as assigned by management.
Benefits
- Health, dental, and vision coverage starting on day 1.
- Dollar-for-dollar 401(k) match up to 4% of salary, with immediate 100% vesting.
- Paid primary and secondary caregiver leave.
- Employee Assistance Program.
- Paid time off to volunteer.
- Learning, growth, and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
