Account Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field, or equivalent relevant experience.
• At least 4 years of experience in B2B account management, proposal development, renewals, deal negotiation, or a related field.
• Demonstrated success managing complex customer relationships and driving business growth in a consultative selling environment.

Nice To Haves

• Certification in Customer Success, Account Management, Client Relationship Management, or a related discipline.
• Experience working with health systems, GPOs, specialty distribution, or healthcare purchasing environments.
• Strong analytical, communication, and cross-functional leadership skills.

Responsibilities

• Use a strategic, consultative sales approach to grow adoption and penetration of Specialty GPO products and solutions among existing and prospective health system customers.
• Identify customer needs, business priorities, and market opportunities and develop tailored strategies to support revenue growth and long-term partnerships.
• Build and maintain an opportunity pipeline across integrated national and regional health system accounts.
• Develop and manage Specialty GPO business plans that define client opportunities and strategies to maximize sales, profitability, and contract compliance.
• Translate customer insights and business objectives into actionable account strategies aligned with organizational goals.
• Keep written business plans current and communicate progress, risks, and opportunities to internal stakeholders.
• Serve as the primary Specialty GPO contact for assigned customers, including individual site and clinic buyers and purchasing decision-makers.
• Build trusted customer relationships through insight, responsiveness, and strategic guidance.
• Lead customer discussions about goals, performance, contract optimization, and growth opportunities.
• Manage contract pull-through performance and develop the analytical fact base for productive customer discussions.
• Conduct regular customer business reviews, including quarterly goal-setting and pull-through discussions, to promote accountability and measurable outcomes.
• Interpret member contract details and proactively communicate the implications of contract changes to clients.
• Partner with the DSA and broader account team to address customer and market dynamics, including ownership changes, new affiliations and partnerships, market share shifts, growth opportunities, evolving requirements, and competitive activity.
• Use market intelligence and customer insights to refine account strategies and strengthen competitive positioning.
• Coordinate with the DSA, Product Specialists, and internal subject matter experts to bring appropriate expertise into customer engagements.
• Coordinate across sales, legal, accounting, reporting, and analytics as the internal point person for Health System Specialty GPO clients.
• Leverage enterprise resources to provide coordinated customer support and drive business results.

Benefits

• Medical, dental, and vision care
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs
• Professional development resources
• Mentorship programs
• Employee resource groups
• Volunteer activities