Account Manager

VSP Vision Care•Cynthian, OH

4d•$58,656 - $92,328

About The Position

The Account Manager manages an assigned book of client business and advises on client service and operations-related issues. The role contributes to company-wide efforts to develop effective processes that support customers and strategic initiatives, while working with internal and external partners on growth, retention, client relationships, and satisfaction. The Account Manager serves as the primary service contact for clients, promotes the value of programs and services, supports client marketing and communications, and develops account plans in collaboration with Market Directors. The role also oversees implementation, contract and compliance activities, reporting, issue monitoring, and resolution, while maintaining an understanding of applicable regulations, business objectives, products, and processes.

Requirements

College degree in Business Administration or a related field, or equivalent experience.
At least 2 years of account management and/or client service experience.
Effective interpersonal and communication skills, with the ability to influence internal and external business partners.
Experience participating in client-related project teams.
Ability to manage multiple concurrent account implementations, client, broker, and consultant requests, and business needs.
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, the competitive landscape, and the business environment.
Ability to adapt quickly to change and work effectively in an agile environment.
Proven problem identification and solving capabilities.
Knowledge of insurance platform technologies.
For remote or hybrid roles, ability to remain highly engaged in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Manage an assigned book of client business and advise on client service and operations-related issues.
Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements related to products and services.
Serve as the primary service contact to achieve and maintain high client satisfaction and retention.
Market programs, products, and services to encourage adoption within each account.
Facilitate client-related marketing initiatives.
Develop and manage account plans with Market Directors, including strategic objectives, communications, growth, and retention strategies.
Maintain an understanding of compliance matters, including state and federal regulations or mandates that apply to the client base.
Participate in client meetings and events, in person or virtually, such as partnership reviews, finalist meetings, and site visits.
Develop and manage implementation processes to ensure accounts meet client requirements and performance standards.
Work with internal and external business partners to address custom client requirements.
Manage client contracts, compliance, and related materials and activities, including evidence of coverage and summary plan descriptions.
Coordinate client and member communication strategies and collateral deployment.
Compile and distribute reports, interpret reporting requirements, and position reports effectively for clients.
Proactively monitor clients for problematic issues, escalate issues to appropriate business partners, and drive solutions.
Contribute to company-wide efforts to develop efficient processes that support customers and strategic initiatives.