Sales Account Manager

Albemarle•Houston, TX

4d•Onsite

About The Position

Ketjen Corporation is seeking a Sales Account Manager based at its Clear Lake office in Houston, Texas. The Sales Account Manager serves as the primary contact for technical, procurement, and key decision makers in selected customer accounts. The role develops sales strategy, gains internal support to execute it, and builds trusted professional relationships that bridge customer and Ketjen needs. The position calls for technical acumen to deliver insights that support and challenge customers’ operations and catalyst-buying behavior in ways beneficial to both organizations. The Sales Account Manager works with technical and commercial experts to resolve issues and meet customer requests in alignment with account strategy and Ketjen’s resources, while identifying resource inefficiencies and growth barriers and guiding continual improvement.

Requirements

Bachelor’s degree; an engineering discipline is preferred.
At least 3 years of experience in the refining industry, preferably including hydroprocessing operations.
At least 5 years of experience in a sales-related role.
Strong communication skills for presenting and explaining commercial offers, technical offers, and unit optimization reports to customers.
Negotiation skills and experience.
Ability to build connections and credibility and exert influence internally and externally.
Perseverance, persuasiveness, and confidence.
Professionalism, passion, and commitment.
Organizational skills.
Fluency in English, Spanish, and Portuguese.
Ability to travel up to 40%, including international travel to Latin America.

Nice To Haves

At least 10 years of experience as a sales professional.
BS in Chemical Engineering.

Responsibilities

Serve as Ketjen’s interface with customers and perform or manage appropriate commercial activities to meet customer needs and develop credibility that supports product sales.
Guide internal teams in meeting customer technical and commercial requests, and provide feedback on the cost and benefit of supporting key accounts.
Build and maintain relationships with account leadership and decision makers; represent Ketjen in customer engagements and meetings, involving Ketjen leadership as appropriate.
Prepare and execute account plans.
Prepare, present, negotiate, and discuss commercial proposals with customers.
Track and maintain accurate forecasts of customer usage rates.
Provide market intelligence and industry trends for strategic purposes.
Meet or exceed individual and group annual and quarterly volume and profit targets set by division management in the Annual Operating Plan.
Negotiate and secure long-term supply agreements in accordance with business requirements.
Provide factual and timely internal reporting using appropriate company tools.
Document and update customer interfaces and contact points in the CRM system.
Support improvement of the industry’s perception of Ketjen’s technical strength and value propositions.