Aftermarket Supplier Account Manager
About The Position
As Aftermarket Supplier Account Manager, you will represent Airbus and manage relationships with suppliers and vendors located in the Americas region across the support and services perimeter. You will protect the interests of airlines and Airbus, serve as a Customer Services focal point for Equipment & Systems, manage supplier performance and escalations, and integrate the overall Support & Services perspective into supplier and customer activities. The role also supports business-model deployment, customer services projects, and continuous improvement initiatives. Travel may be required up to 30% domestically and internationally. Applicants must be eligible for employment in the US.
Requirements
- Master’s degree in Contract Law, Business Administration, or Supply Chain Management.
- At least 7 years of proven experience in a similar position.
- Aviation industry experience with a strong emphasis on contract management.
- Knowledge of aftermarket customer services.
- Experience in Supply Chain Quality and Supplier Improvement.
- Ability to work within a multinational team.
- Fluent spoken and written English.
- Conflict management skills.
- Proactive and dynamic mindset, with autonomy, drive, and a positive, team-oriented attitude.
- Leadership and stakeholder management skills, including the ability to drive cross-functional collaboration and manage complex supplier relationships.
- Excellent interpersonal, communication, and negotiation skills, including persuasion and influencing capabilities.
- Strong organizational, analytical, project management, and change management skills, including structuring data, tracking progress, and managing action plans.
- Problem-solving attitude; rigor and responsiveness; and the ability to manage priorities in a dynamic environment.
- Awareness of potential compliance risks and commitment to acting with integrity.
Nice To Haves
- French language skills.
Responsibilities
- Negotiate supplier support conditions, including items such as spares prices, GMTBUR, and GDMC, to protect airline and Airbus interests.
- Act as an escalation point for customer issues.
- Contribute to customer communications and events.
- Control and conduct the annual spares price variation process.
- Serve as the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy.
- Integrate the Customer Services perspective across the support and services perimeter into Call for Tender selection reports.
- Support Airbus Procurement projects.
- Contribute to Procurement Senior Management Meetings and organize Customer Services Senior Management Meetings.
- Drive Supplier Support Rating surveys and associated improvement plans for airlines and Airbus.
- Lead supplier escalations on specific topics.
- Contribute to Service Forum activities to deploy new business models.
- Act as an escalation point for supplier support and services issues.
- Organize periodic aftermarket reviews with key suppliers.
- Support customer services projects involving supplier contributions or impacts, including Obsolescence and Entry Into Service.
- Act as the focal point for continuous improvement initiatives and process optimization across key interfaces.
- Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
