Aftermarket Supplier Account Manager
About The Position
As Aftermarket Supplier Account Manager, you will represent Airbus and manage relationships with suppliers and vendors located in the Americas region across the support and services perimeter. The role integrates customer services perspectives into procurement activities, manages supplier performance and escalations, and supports initiatives that improve aftermarket support and services. The position requires awareness of potential compliance risks and a commitment to acting with integrity. It is an on-site, direct-hire position with domestic and international travel of up to 30%. Applicants must be eligible for employment in the United States.
Requirements
- At least 7 years of proven experience in a similar position.
- Aviation industry experience, with a strong emphasis on contract management.
- Knowledge of aftermarket customer services.
- Experience in Supply Chain Quality and Supplier Improvement.
- Ability to work within a multinational team.
- Fluent spoken and written English.
- Skills in conflict management.
- Proactive and dynamic mindset, strong autonomy and drive, and a positive team-player attitude.
- Proven leadership and stakeholder-management skills, including the ability to drive cross-functional collaboration and manage complex supplier relationships.
- Excellent interpersonal, communication, and negotiation skills, including persuasion and influencing capabilities.
- Strong organizational, analytical, project-management, and change-management skills, with an ability to structure data, track progress, and manage action plans.
- Problem-solving attitude, rigor, responsiveness, and ability to manage priorities in a dynamic environment.
- Awareness of potential compliance risks and commitment to act with integrity.
- Eligible for employment in the United States.
Nice To Haves
- French language skills.
Responsibilities
- Negotiate supplier support conditions to protect the interests of airlines and Airbus in support activities, including spares pricing, GMTBUR, and GDMC.
- Act as an escalation point for customer issues.
- Contribute to customer communications and events.
- Control and conduct annual spares price variation.
- Serve as the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy.
- Integrate the Customer Services view across the support and services perimeter into Call for Tender selection reports.
- Support Airbus Procurement projects.
- Contribute to Procurement Senior Management Meetings and organize Customer Services Senior Management Meetings.
- Drive the Supplier Support Rating survey and its associated improvement plan for airlines and Airbus.
- Lead escalations to suppliers on specific topics.
- Contribute to the Service Forum to deploy new business models.
- Act as an escalation point for supplier support and services issues.
- Organize periodic aftermarket reviews with key suppliers.
- Support customer services projects involving supplier contributions or impact, including obsolescence and Entry Into Service.
- Serve as the focal point for continuous improvement initiatives and process optimization across key interfaces.
- Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
