Aftermarket Account Manager

Loftin Equipment Careers • Hutto, TX

15h

About The Position

The Aftermarket Account Manager is the primary point of contact between Loftin Equipment Company and external customers, facilitating the sale of Maintenance Agreements. This hands-on, customer-facing role improves customer communication and helps identify and meet customer needs. The main focus is selling Maintenance Agreements, with opportunities to sell replacement equipment, quoted repairs on a time-and-materials basis, and rental equipment. The role supports sales growth within an assigned Area of Responsibility, manages customer accounts and relationships, and works with internal teams to develop customer solutions and meet sales goals.

Requirements

• 5–10 years of experience, preferably in a related industry, including 3–5 years of customer-facing sales experience.
• Highly competent in Microsoft Office 360 and other Microsoft products and systems.
• Strong technical aptitude, including the ability to learn new systems quickly and train or support team members in adopting them.
• High accountability and ability to work as a self-starter.
• Strong reasoning, analytical, and mathematical skills.
• Strong written, oral, and active-listening communication skills; able to communicate clearly and persuasively, ask clarifying questions, express ideas concisely, respond to questions and feedback, and participate in groups.
• Ability to build and maintain strong working relationships with customers and coworkers, establish confidence, and share knowledge.
• Ability to balance team and individual responsibilities, contribute to a positive team environment, support colleagues, and recognize their accomplishments.
• Adaptability, resilience, initiative, and learning agility in developing technical, functional, and interpersonal skills.
• Resourceful problem-solving skills and a strong customer-service orientation.
• Attention to accuracy and thoroughness, including applying feedback and monitoring work quality.
• Ability to observe safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
• Required vision abilities include color, close, distance, depth perception, peripheral vision, and ability to adjust focus.
• Must be able to regularly talk or hear; frequently sit, use hands to finger, handle, or feel, and reach with hands and arms; and occasionally stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.

Nice To Haves

• Associate’s degree or bachelor’s degree in Business, or equivalent relevant work experience.

Responsibilities

• Sell maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility.
• Collaborate with the aftermarket team to identify newly started units and solicit customers for potential maintenance agreements, targeting a 30% conversion rate.
• Use Loftin-mandated tools to track progress and achieve sales goals.
• Partner with the estimating team on large projects.
• Manage major accounts and accounts assigned by the Sr. Strategic Operations Manager.
• Ensure team members follow daily safety procedures.
• Deliver an exceptional customer experience.
• Mentor and coach new team members.
• Analyze customer data, develop tailored plans, and manage a CRM database.
• Conduct job walks, meet customers, identify their needs, and develop solutions.
• Perform external sales activities and build internal and external relationships.
• Resolve issues promptly and adapt strategies to customer dynamics.
• Maintain sales reports, site-visit records, quotes, and other documentation.
• Identify expansion opportunities and recommend relevant initiatives or services.
• Take on new tasks and add value to enhance the department’s reputation.
• Track progress and explore new business opportunities using company tools.
• Provide sales updates and submit reports on agreements, repairs, and new equipment.
• Communicate obstacles or resource needs proactively and report current sales and pipeline status.
• Perform other assigned duties and projects.

Benefits

• Choice of two subsidized medical plans: PPO and HDHP/HSA options
• Health Care and Dependent Care Flexible Spending Accounts
• Subsidized dental and vision plans
• Traditional and Roth 401(k) plans with an immediately vested dollar-for-dollar employer match up to 4%
• Employer-paid short-term and long-term disability coverage
• Employer-paid basic Life/AD&D coverage
• Voluntary Life/AD&D coverage for employees, spouses, and children
• Voluntary Critical Illness and Accident coverage
• Voluntary identity theft protection coverage
• Vacation and paid sick time
• Paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed