Account Manager - Aftermarket

MAT Holdings, Inc • Farmington Hills, MI

1d

About The Position

The Account Manager – Aftermarket serves as the primary contact for Commercial Vehicle Aftermarket accounts and maintains high customer-satisfaction standards within the assigned area. The role focuses on increasing unit volume at the primary account and works regularly with internal groups including Marketing, Pricing, Purchasing, Materials Planning, Engineering, and Sales. The Account Manager applies technical product knowledge and commercial expertise to understand customer needs, develop solutions, coordinate timely execution, and pursue sales growth in existing and new commercial vehicle markets.

Requirements

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• 1–3 years of experience in sales, account management, business development, or a related commercial role.
• Strong product knowledge and technical aptitude, preferably in the automotive or commercial vehicle industry.
• Proven negotiation and relationship-management skills.
• Customer-focused approach and commitment to delivering value and building long-term customer relationships.
• Ability to develop and execute strategic sales and account plans.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and project-management skills, including the ability to manage multiple priorities.
• Ability to communicate effectively with and influence stakeholders at all organizational levels.
• Ability to deliver technical product training and support customer education initiatives.
• Completion of IATF and other required company training programs.

Nice To Haves

• Experience working with commercial vehicle aftermarket organizations such as Navistar, Hendrickson, Aurora, VIPAR, or similar customers.

Responsibilities

• Serve as the primary contact in a commercial vehicle customer environment, using knowledge of technical products, pricing, materials planning, marketing, and warranty support related to suspension systems and components.
• Determine end-to-end customer needs and develop solutions using company products.
• Advocate for customers by ensuring timely execution of actions and communicating results to relevant internal and external teams.
• Develop strategies to increase sales, including discretionary purchases and opportunities in new commercial vehicle distribution markets.
• Maintain a thorough understanding of the industry, products and their uses, brands, business-to-business and end-user customers, competition, technical features, and policies and procedures.
• Assess competitors’ relative strengths and weaknesses and communicate findings to marketing and sales management.
• Represent the company in customer discussions to reduce miscommunication and maximize coordination.
• Maintain and update files for designated accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level